While all agencies are committed to rebuilding customer experience (CX) — and trust — in the 21^st century, High Impact Service Providers, or HISPs, are the agencies leading the design and implementation of CX initiatives due to the scale and critical nature of their public-facing services.

Attendees tuned in on May 15th to better understand:

• The government's CX efforts that are underway

• The definition of HISP, key players, and funding available

• Defining HISP equivalent for defense, system integrators, state and local, and higher education organizations

• Winning use cases and resources