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Genesys

Build a Better Bot: Optimizing Chatbots for Government Services


Event Date: March 30, 2021
Hosted By: eRepublic & Genesys
Chatbots have become an invaluable tool for government agencies over the past year. In the first few months of the pandemic alone, nearly 75 percent of states launched new chatbots to help meet surging demand for public services in health, human services, labor and other areas.

Attendees of this webinar learned about the following key areas:

  • How chatbots can free up agency employees for the highest-value work
  • How to bridge the constituent journey across multiple touchpoints
  • Making better use of chatbots, whether your agency has relied on them for years or you?re just getting started

Fill out the form below to view this archived event.


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