Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Multi-Vendor

How AI and Machine Learning Powered Chatbots Are Saving Government Agencies Time and Money


Event Date: May 13, 2021
Hosted By: Citibot & Carahsoft
While customer service chatbots are commonplace on websites in the private sector, they are just now appearing on government websites. Early results show chatbots can increase customer satisfaction while saving agencies both time and money.

Watch the on-demand recording of our complimentary webinar to discover how Citibot's automated chat solutions help federal, state, and local governments achieve operational excellence, increase citizen engagement, and provide a modern customer service experience for residents.

This webinar discussed how Citibot, with the support of AWS, can:
  • Build a personalized knowledgebase to rapidly deploy a customer service chatbot using cutting edge machine learning technology
  • Generate conversational data to improve government effectiveness in real time
  • Make machine learning and AI more accessible for the everyday IT practitioner with AWS machine learning expert Jean-Pierre and his team

Featured Speakers:


Jean-Pierre Dodel
Sr. Product Manager,
Amazon Web Services

Bratton Riley
Founder and CEO,
Citibot



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Resources

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Datasheet

SAP Fieldglass Contingent

SAP Fieldglass, a longstanding leader in external talent management and services procurement, is used by organizations around the world to find, engage, and manage all types of flexible resources.


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