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Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Salesforce
AI Driven Intelligent Call Center for Energy & Utility Customers
Event Date: August 29, 2024
Hosted By: Salesforce, CGI & Carahsoft
Hosted By: Salesforce, CGI & Carahsoft
During our webinar, attendees learned about how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale.
Key Takeaways:
- Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.
- Strategies for Omnichannel Support: Practical steps to improve customer satisfaction.
- Integration and Deployment Best Practices: Leverage AI-driven insights to optimize processes.
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