Customers want personalized, responsive, and transparent experiences with the government, seeking simplicity, seamlessness, and security in their experiences. In response, leaders are adopting a customer-centric approach to enhance the connection between constituents and the government.

In a recent GovExec webcast featuring discussions with experts from Adobe and Carahsoft, professionals from various industries convened to delve into strategies for the government to modernize its services, enhance its rapport with customers, and enable its workforce through the application of technology and innovative practices. Explore further insights from their discourse below and access this resource.