Government Events and Resources

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them.Attendees joined Salesforce and Accenture Federal Services on June 29th to hear from not ...

As more employees reach the retirement milestone and attracting new employees continues to be a challenge, shifting to an employee-centric experience is imperative for state and local agencies.Salesforce and CGI shared how your agency can achieve an employee-centric experience to help meet ...

Thank you for your interest in our Government Customer Experience & Engagement Summit!

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies ...

LNB Solutions, the creators of Kinship, have partnered with Salesforce and S-Docs to introduce an Enterprise Case & Financial Management Solution for Health & Human Services Agencies.Kinship is a Commercial-Off-The-Shelf (COTS) Case & Financial Management solution customized for State ...

In November, President Biden signed the Infrastructure Investment and Jobs Act which added more than $500B in infrastructure spending. It is expected that more funding will be made available for additional infrastructure investments once the FY22 Federal Budget is passed, and the majority of these funds will be spent ...

For more than two years the COVID-19 public health emergency has continued to present unprecedented challenges for government agencies providing citizens with health coverage.While finally, an end to the pandemic is in sight, citizens will continue to hold the government to high standards of communication - ...

From wildfires and hurricanes to increasing crime rates and the continuing pandemic, public safety organizations at all levels of government find themselves spread thin these days. However, a continued wave of technology innovations can help fill their need for better data, quicker response and effective delivery of ...

A virtual webinar session where you will learn from Travis Howerton (former NNSA CTO executive and current C2 Labs Co-Founder) and Salesforce. The focus of the webinar will be on how secure cloud collaboration tools can dramatically improve research productivity and community collaboration at DOE ...

Securing the supply chain has become a top priority for organizations across the government sector.The Washington Technology Power Breakfast: Supply Chain covered supply chain security topics including:The threat landscape and how it is evolving What government ...