Health and Human Services (HHS) agencies face mounting challenges to meet the rising need for largely underfunded and understaffed services that are rooted in legacy systems. 

Attendees joined our Los Angeles Virtual Innovation Hour to hear insights from the Department of Public Social Services (DPSS) on their Salesforce implementation to address public health technological gaps. Sessions featured demos of Salesforce (Call Center), MuleSoft (HL7 Integration), Marketing Cloud (Public Outreach & Social Sentiment) and Tableau (Data Visualization) solutions to optimize the cost of care, identify at-risk individuals and families early, and improve the quality of life for the populations they serve.