Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Salesforce

AI Driven Intelligent Call Center for Energy & Utility Customers


Event Date: August 29, 2024
Hosted By: Salesforce, CGI & Carahsoft
During our webinar, attendees learned about how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale.
 
Key Takeaways:
 
  • Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.
  • Strategies for Omnichannel Support: Practical steps to improve customer satisfaction.
  • Integration and Deployment Best Practices: Leverage AI-driven insights to optimize processes.

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Resources

DevSecOps Adoption & Transitions
Industry Study

DevSecOps Adoption & Transitions

Where do software development methods currently stand in the federal area? What is keeping Civilian & Defense agencies from adopting Agile DevSecOps? Do they have plans to change? Between September and October 2022, the Government Business Council (GBC) polled 100 government employees to answer questions on the current state of Agile DevOps and DevSecOps.


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