Government Events and Resources

Many existing resource directories offer a flat set of resources resulting in limited search capabilities. This can lead to user frustrations, decreased engagement, and underutilization of support options. Learn more in this blog about this limitation and how ConcernCenter can help!

To implement a user-centric approach, Intuit's customer authentication products team, under the leadership of Rakan Khalid, Intuit Group Product Manager for Identity, prioritizes and justifies the development of new authentication features based on user research, security trends, and technologic...

To implement a user-centric approach, Intuit's customer authentication products team, under the leadership of Rakan Khalid, Intuit Group Product Manager for Identity, prioritizes and justifies the development of new authentication features based on user research, security trends, and technologic...

Shing H. Lin, CTO of Harris County’s Central Technology Services, developed the Law Enforcement Network Search (LENS) tool, built on Elastic, to help law enforcement agencies in the county quickly find the time-sensitive data they need. Learn how the Harris County team planned and built LENS, and se...

Amid a surge in demand for services during the pandemic, NOLA-311 - New Orleans’ primary source of local government information and non-emergency services - needed a way to provide equitable access to information and reduce pressure on emergency and non-emergency services lines. Orleans Parish Commu...

Of the city’s roughly 4000 yearly inspections, 99% happen on the day requested by the customer; there’s far more time for the inspectors to do research on a project and be out in the field; and as an added bonus, the team now has the option to work from home. Summed up as advice for other field i...

Digital Evidence Investigator® is a specialized computer forensics triage tool crafted for use by law enforcement, analysts, and forensic examiners. It streamlines the process of capturing volatile memory, conducting live scans, and analyzing digital evidence with AI-driven classifications. The ...

Mobile Device Investigator® is a user-friendly mobile forensics triage tool tailored for front-line law enforcement, analysts, and forensic examiners, requiring minimal training. It enables rapid acquisition and live preview of evidence from multiple devices, supports AI-driven analysis, and off...

Traditional search methods often return overwhelming and irrelevant results, leaving agencies struggling to pinpoint the information they need to make informed decisions and serve citizens effectively. Explore this comprehensive guide on bringing semantic search to government agencies, exploring its...

In this eBook, you'll discover practical strategies for improving user experience, engagement and conversion rate for higher education websites using Keyspider for site search.