True digital transformation is on the cusp of a watershed moment as more agencies embrace digital services and policymakers back their initiatives with guidance and money, such as the executive order on customer experience and Technology Modernization Fund respectively. Following the quick pivot to digital services during the pandemic, the momentum around digital transformation has continued with strategic efforts to more closely align government-customer interactions with experiences in the private sector.

While enabled by technology, this wholesale transformation also requires a fundamental rethinking of the structures and processes behind digital services - with customers' life experiences prioritized over traditional agency silos. In order to achieve this agencies must have not only the right underpinning technology, but also buy-in from leaders and collaboration across government.

The Digital Transformation Workshop explored why customer experience is foundational to digital services, where to prioritize technology investments to make the biggest impact, and how to reimagine process and collaboration in a digital world. Attendees will have the chance to hear from agency executives about successful solutions. Government and industry leaders shared practical, solutions oriented lessons on rethinking and delivering digital services.

Attendees came away from the event with a better understanding of how to:
– Leverage data to enable digital transformation
– Enable secure identity access in digital services
– Collaborate via shared services
– Integrate human centered design in digital services
– Automate workflows
– Build stakeholder buy in for digital transformation