We live in a rapidly evolving digital world. With new and emerging technology making the headlines almost daily, it has transformed the way the society and citizens expect services delivered to them. However, the truth is many government agencies today are simply unable to compete with the high-speed, frictionless service experience that most citizens are used to when engaging with ecommerce or social media platforms in their daily lives. The good news? A smart content services solutions platform can deliver a pathway for agencies to move at the speed digital citizens want while meeting their needs along the way.