Government Events and Resources

Organizations spend approximately $1.5 trillion each year on customer service. However, the challenge lies in the need to cut costs while maintaining or even improving service quality. Frontline employees often struggle to provide trusted ...

Thank you for your interest in eGain's Solve 24 event! If you have any questions or would like to request additional information, please contact egain@carahsoft.com.

Tax agencies have a common set of objectives:   Improve taxpayer experience Reduce advisor training time and accelerate speed to competency Improve operational metrics such as call wait time, first-contact resolution, and digital ...

A stunning stat from the Harvard Business Review for you to consider: 80% of AI projects have failed! The burning question today: How do you safely implement and unleash business value for CX and EX (employee experience) from Gen AI with a ...