For nearly thirty years, state and local governments have been working to improve the delivery of their services as well as internal and external communication. The Biden Administration has placed a focus on customer experience. These strategic objectives are designed for agencies to zero in on modernizing infrastructure and digital delivery. 

During this hybrid event, FCW fostered conversations as government and industry experts shared various success stories and explored how technology can aid in the development of digital delivery. 

Attendees learned how to:

• Increase the use of self-service options
• Manage digital services across multiple delivery channels
• Gather the data from customer interactions to improve future performance