Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

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Events

Multi-Vendor

HISPs in 2025: The State of Federal CX


Event Date: November 20, 2024
Hosted By: Carahsoft
Location: Reston, VA

We invite you to watch this Federal News Network event as Reporter Jory Heckman sits down with technology leaders from across government to learn what’s on the horizon for HISP agencies as they continue to evolve customer experience, employee experience and total experience.

This exclusive event wrapped a year-long focus on federal HISP and CX efforts to digitize and drive better service to the public.

The event began with a fireside chat with OMB’s Federal HISP Lead Mo Earley followed by a panel featuring these government experience experts:

  • Joe CarterDirector of Customer Experience, HUD
  • James McCamentCBP Presidential Transition Lead & Senior Executive Responsible for Experience, Customs and Border Protection, DHS
  • Stan KowalskiDirector, Organizational Excellence & Strategic Delivery, ITA
  • Charles ThomasDirector of Customer Experience, USPTO

Panelists discussed:

  • What’s recently changed in their initiatives?
  • What projects are now underway?
  • What are each agency's CX goals for FY2025 and beyond?
  • What interagency work are agencies doing, beyond their own immediate agency missions, to improve service delivery across the Federal Government?

Fill out the form below to view this archived event.


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