» Innovation in Government
Expert Edition: How to Scale DevSecOps
In this ebook, experts from industry and public sector offer a glimpse at the latest technology developments, share best practice tips and reveal the early value that AI is delivering to agencies across government.
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Interview: Why SASE is More than a Buzzword for Zero Trust
Wayne LeRiche, the federal civilian field chief technology officer and solutions architect for Palo Alto Networks Federal, discusses how secure access service edge sets a framework for agencies to more easily implement a zero trust architecture.
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Report: 5G: Powering Government's Digital Transformation
From data centers through clouds and out to the edge, 5G networks are facilitating innovation at an unprecedented pace. So the question is: How can we align government and industry objectives and leverage all the resources in play to achieve the goal of open, interoperable and secure 5G networks?
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The Best of What’s New in Government Customer Experience
Experience is everything as governments transform service delivery.
- Customer Experience & Engagement, All
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What Experience Means Now
Governments confront intertwined issues of access, usability and equity.
- Customer Experience & Engagement, All
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Digital Workflows That Empower Constituents
The pandemic redefined public-facing services, creating an urgent need for better digital experiences. Tom Yeatts, global head of state, local and regional government solutions at ServiceNow, and Chris Dilley, CTO/chief architect of state and local government and higher education at ServiceNow, discuss how a unified service management platform helps organizations meet these new demands.
- Customer Experience & Engagement, ServiceNow
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Modernizing Document Workflows to Improve Service and Equity
Electronic document signing is one discrete task in a chain of events that occur within a modern contract life cycle. Michael (MJ) Jackson, vice president and global head of industries for DocuSign, discusses how modernization improves user experience for residents and creates efficiencies and other tangible returns for government agencies.
- Customer Experience & Engagement, DocuSign
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Reinventing the Customer Journey
Delivering outstanding resident experiences is easier said than done. Jill Leyden, Qualtrics government industry advisor, discusses technologies, strategies and key tenets for raising the bar on the resident experience in state and local government.
- Customer Experience & Engagement, Qualtrics
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Adapting to New Customer Behaviors and Expectations
The pandemic has created new needs and expectations around customer experience. Joshua Smith, digital transformation leader for public sector at Acquia, discusses tools and strategies for creating great content and personalizing constituents' digital interactions.
- Customer Experience & Engagement, Acquia
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Video Teleconferencing Puts Humans at the Center of Interactions
Video teleconferencing plays a vital role in helping organizations get closer to the communities and constituents they serve. Jennifer Chang, head of U.S. state and local government for Zoom, discusses how organizations can effectively bridge the gap between in-person and virtual engagements.
- Customer Experience & Engagement, Zoom
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Moving Toward a Better Experience
Phil Bertolini shares his thoughts on potential roadblocks to improving government experience and offers insights on how public sector leaders can move forward on transforming the way agencies interact with constituents.
- Customer Experience & Engagement, All
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Agencies Can Connect the Data to Drive Productivity Improvements
Chris Aherne, Vice President of Federal at Smartsheet, discusses how data is the fuel that is driving agency mission success.
- Smartsheet
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FNN Expert Edition DevSecOps
Learn just how far agencies have come and where they still need to go to take fully advantage of DevSecOps to drive modern capabilities to their customers.
- DevSecOps, All
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Applying DevOps Principles to Achieve Software Supply Chain Security
Prakash Sethuraman, CISO at CloudBees, says the problem is software supply chain security is too big a problem to leave to any one group.
- DevSecOps
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5 Ingredients for Successful Mobile DevSecOps
Brian Reed, Chief Mobility Officer at NowSecure, explains how the mobile app coding and security bar is much higher for both developer knowledge and skills.
- DevSecOps, NowSecure
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Software Bill of Materials is the First Step to Improve Software Supply Chain Security
Jeremy Bryan, Solutions Architect and Technical Lead at Anchore, discusses how, to improve their software supply chain security, organizations need to establish a strong foundation.
- DevSecOps, Anchore
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Public-Private Partnerships Ensure ‘Innovation Flowing Both Ways’
Dr. Stephen Magill, Vice President of Product Innovation at Sonatype, explores how practically every government agency currently has a group experimenting with DevSecOps, and some of them are seeing real success with it.
- DevSecOps, Sonatype
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4 Strategies to Overcome Obstacles in Adopting DevSecOps in Your Agency
Ken Urban, Director of Public Sector Technology at Atlassian, explains why senior leaders need to understand what’s going on in the trenches to understand why a program is succeeding, or isn’t.
- DevSecOps, Atlassian