At some point in 2020, the so-called “new normal” stopped feeling new. Although agencies hope to return to "normal" operations at some point in the future, there’s a growing sense that many of the changes the pandemic triggered may endure long after the workforce returns to their offices. In many cases, agencies responded to the crisis by adopting new technologies or creating new work processes that either fixed existing problems or addressed long-term goals. government.
Many years see the emergence of one particular technology that seems to dominate the discussion, leading technology journalists to christen a given year “The Year of X.” But 2021 defies such a simple convention. Agencies are not angling for quick fixes or simple solutions. They are aiming to reengineer how they manage operations, deliver services and serve the common good.
At some point in 2020, the so-called “new normal” stopped feeling new. Although agencies hope to return to "normal" operations at some point in the future, there’s a growing sense that many of the changes the pandemic triggered may endure long after the workforce returns to their offices. In many cases, agencies responded to the crisis by adopting new technologies or creating new work processes that either fixed existing problems or addressed long-term goals. government.
If 2020 has taught us anything, it’s that the past is not always a reliable basis for predicting the future, especially when it comes to IT. Without a doubt, the coming months will bring unforeseen events, policy shifts and new technology developments that will force agencies to rearrange their priorities. But agencies are likely to benefit from the knowledge they gained in the past year. In this report, we try to distill some of that knowledge.
Download the guide to read more about GovLoop's predictions for the future of IT. You'll learn:
- How agencies at all levels of government used short-term challenges to prepare for long-term changes
- The five technologies that will define 2021
- Where agencies should focus their resources to continue to thrive
Plus, hear from leaders from North Dakota, Shreveport, and the Social Security Administration, as well as Carahsoft's technology experts when you download the guide.