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Germain Software Solutions for the Public Sector

Germain UX is a digital experience platform designed for product development, marketing, customer loyalty, and growth teams. It offers deep insights into user and process experiences, robust automation to enhance user journeys and workflow performance, video-like replays of real user sessions, and highly customizable data science and developer tools. This platform is offered at a fraction of the cost, and that includes our support. Our goal is to help your organization improve adoption, conversion, or productivity.

 

  • Benefits
    • Accelerate Issue Resolution. Reduce the time needed to identify, analyze, and resolve any frictions that affect the user experience, such as: - Lack of/vague content - Errors - Complex workflows.
    • Improve Customer Journey. Gain deep insight into customer interests and interactions with your organization to understand why they drop off. Allow customers to provide real-time feedback and analyze/act on it.
    • Boost Productivity. Analyze business processes spanning across channels (Salesforce Cloud, CTI, ecommerce, etc.) and find areas to optimize in real-time.
  • Features
    • User Session Playback. Session Replay records everything a user 'sees' and 'does' on Salesforce or other apps with millisecond precision. It identifies the most impactful issues and allows you to playback sessions for analysis.
    • Business Process Efficiency Analysis. Workflow mining helps identify where users spend precious time. When SFDC technology isn't the roadblock, Germain UX will help pinpoint where process-related frictions occurred and why.
    • Technology Root-Cause Analysis. Germain UX automatically identifies the causes when SFDC users encounter errors or experience slow and unresponsive pages, deep down to Apex code execution, API calls, etc.
    • User Feedback Popup (NPS). Germain UX's Feedback Popup lets SFDC users voice concerns in real-time. It then emails your team, allowing them to replay the session and understand the user's complaint.
    • Customizable Monitoring, Alerting, Automation, Reporting, Dashboarding. Germain UX is a highly customizable platform, empowering your organization to derive ongoing benefits at any stage of your business. We provide assistance whenever needed.
    • Flexible Security and Privacy. Built-in data privacy and security mechanisms offer a range of options to ensure Germain only collects data that is safe and secure, making it visible to the entitled team.