Summit and Salesforce shared an impactful case study from the Utah Department of Corrections, demonstrating how strategic initiatives transformed their recruitment process. Attendees learned how recruitment timelines were cut from over 90 days to just 45, enhancing efficiency by 70%. The session also covered improvements in reporting processes, transitioning from basic internal reporting to advanced executive and state-level outputs, and how these changes reduced manual reporting efforts by 30 hours per month, boosting operational efficiency.​​​​​​