Experts have long realized the power of cloud-based technologies to deliver more reliable, scalable, and flexible solutions previously bogged down by legacy systems. As the current administration places more emphasis on the importance of customer experience, cloud has become even more of a valuable asset. In this session, experts explore the benefits of cloud-based solutions, the impact artificial intelligence and other emerging technologies have on the infrastructure, and where more can be done to improve customer experience delivery.

Speakers:

• Mark Lucas, Director of Cloud Computing, Department of Homeland Security
• Wole Moses, Microsoft Federal Civilian Cloud Innovation Leader, Microsoft
• Ravi Jagannathan, Sr. Director of Global Certification, Assurance and Trust, Palo Alto Networks
• Anne Armstrong, VP Strategic Alliances, GovExec [Moderator]

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