1E Inventory Insights transforms your hardware and inventory data into clear, consistent vendor, product, and version records. With accurate and up-to-date data, EUC and service desk teams can trust their inventory is always current. This visibility helps tackle software sprawl, reduce license costs, improve security, and create better digital employee experiences.

1E Patch Insights helps IT teams increase compliance by identifying where the last 10% of patches fail. You need to trust that your patching status data is accurate and up-to-date. Get real-time visibility into Windows patching with relevant details about why patches fail. Visualize the detailed patch status of your enterprise’s entire device environment, identify and close blindspots in the patching process, and increase patch compliance with 1E Patch Insights.

1E Endpoint Troubleshooting provides IT teams with real-time visibility and control over every device in your estate, offering a detailed view of endpoint configurations and enabling faster remediation. With features like natural language queries, remote actions, and approval workflows for high-impact changes, IT operations can resolve issues seamlessly. This powerful tool helps prevent security incidents before they spread and ensures consistent Digital Employee Experience (DEX) performance across your organization—fixing issues without friction.

1E Endpoint Automation brings modern, automated, real-time configuration compliance across your entire IT estate. It reduces configuration drift, identifies root causes of incidents, and enables self-healing remediations. With policy deployment, device state verification, and detailed reporting, IT teams can quickly assess and enforce compliance. Real-time device visibility ensures accurate monitoring and faster issue resolution. Core features include policy and rule enforcement, device state reports, and the ability to explore and manage connected devices in real time, keeping your IT environment secure and consistently aligned with your organization’s standards.

1E Experience Analytics gives IT teams a comprehensive view of the digital employee experience by tracking key factors like performance, stability, responsiveness, and user sentiment. By combining rich endpoint data with direct feedback from users, IT can monitor friction points and proactively resolve issues before they impact productivity. This holistic approach deepens IT's understanding of end-user experiences, helping increase employee satisfaction and productivity. Core features include experience scores and detailed analytics for performance, responsiveness, stability, network, and boot times, enabling faster issue identification and resolution.

1E Employee Sentiment captures real-time end-user feedback with context-aware, multi-lingual surveys triggered by specific user actions, like using an app or after a service pack rollout. IT teams can quickly detect and resolve digital friction early. Sentiment data is synthesized into DEX scores, helping build digital empathy and ensuring every IT decision is viewed through the lens of the end-user experience.

1E Automated Self Service for ServiceNow empowers end-users to independently resolve minor service desk issues through automated, predefined actions. By extending the capabilities of ServiceNow’s Service Catalog and Virtual Agent, 1E enables IT teams to instantly fulfill requests without delays, helping users get back to work faster. This solution reduces the volume of high-frequency, low-impact tickets that would otherwise require manual intervention, improving both efficiency and user satisfaction. With advanced automation built into ServiceNow’s environment, it provides seamless integration, enhancing the overall digital experience and streamlining IT support operations.

1E Service Desk Augmentation brings real-time incident investigation and remediation directly into ServiceNow. IT teams can quickly retrieve endpoint information and resolve issues across the entire estate without escalating tickets or disrupting users. This capability significantly improves both Mean Time to Resolution (MTTR) and First Call Resolution (FCR), empowering frontline service desk admins to solve issues faster. Key features include real-time inventory, preapproved fixes, and Digital Employee Experience (DEX) scores, all accessible from the ServiceNow incident pane, offering seamless integration and enhanced efficiency.