Zscaler ServiceNow App Self-Guided Tour

Zscaler ServiceNow App Self-Guided Tour

Zscaler, Inc. provides cloud-based internet security and web gateway services, prioritizing the Zero Trust security model for continuous verification of users and devices. This approach ensures robust protection against cyber threats, enabling secure and efficient digital operations for businesses across various industries.

Step 1 of 6

Automated Incident Response

The integration of Zscaler and ServiceNow automates incident response by seamlessly importing Zscaler's security alerts into ServiceNow’s IT service management platform. This automation significantly reduces response times and ensures efficient tracking and management of security incidents. By automatically creating incidents or tickets in ServiceNow when threats are detected, the integration ensures that the appropriate teams are promptly notified and can take swift action, enhancing overall security and operational efficiency.

Step 2 of 6

Enhanced Visibility

The Zscaler and ServiceNow integration enhances visibility by consolidating security insights from Zscaler with ServiceNow's IT operations data. This unified view allows IT and security teams to monitor and manage threats more effectively, providing a comprehensive understanding of the organization's security posture. By centralizing security alerts, incidents, and user activities in one platform, the integration enables better decision-making and more efficient threat mitigation.

Step 3 of 6

Stream-lined Workflows

The integration of Zscaler and ServiceNow streamlines workflows by automating the creation and management of security incidents. When Zscaler detects a security issue, a corresponding incident is automatically generated in ServiceNow, ensuring prompt notification and action. This seamless process connects security alerts to IT operations, allowing teams to collaborate efficiently and resolve issues faster. The integration eliminates manual steps, reducing the risk of human error and enhancing overall response efficiency.

Step 4 of 6

Improved Compliance and Reporting

The Zscaler and ServiceNow integration enhances compliance and reporting by leveraging the strengths of both platforms to generate detailed security logs and reports. Organizations can use these comprehensive reports to demonstrate adherence to regulatory requirements and internal policies. The integration ensures that all security incidents and responses are documented and easily accessible for audits. By providing clear and detailed records, it supports organizations in maintaining compliance and improving their overall security governance.

Step 5 of 6

Proactive Threat Hunting and Analysis

The integration of Zscaler and ServiceNow allows for the implementation of user-focused security policies. ServiceNow’s identity and access management features, combined with Zscaler’s security capabilities, enable the enforcement of granular, conditional access controls based on user behavior and context. This ensures that only authenticated and authorized users can access sensitive applications and data, enhancing overall security. The integration allows organizations to tailor security policies to specific user needs and scenarios, improving both security and user experience.

Step 6 of 6

User-Focused Security Policies

The Zscaler and ServiceNow integration enhances proactive threat hunting and analysis by combining advanced threat detection from Zscaler with ServiceNow’s robust incident management capabilities. This integration enables security teams to conduct in-depth analysis and identify patterns or potential threats that automated systems might miss. By enriching incidents with comprehensive data from both platforms, organizations gain a deeper understanding of threats, allowing for more effective threat intelligence sharing and proactive defense measures.