Okta ServiceNow App Self-Guided Tour  

Okta ServiceNow App Self-Guided Tour

Okta, Inc. provides identity and access management solutions, ensuring secure user authentication and authorization. Embracing Zero Trust principles, Okta continuously verifies users and devices. Its FedRAMP certification ensures compliance with stringent government security standards, facilitating secure digital transformation for both private enterprises and federal agencies.

Step 1 of 6

Single-Sign On (SSO)

Single Sign-On (SSO) integration between Okta and ServiceNow simplifies user access by allowing employees to use one set of credentials to log in to multiple applications. This enhances user experience by reducing the need to remember multiple passwords and improves security by centralizing authentication. SSO minimizes password fatigue and lowers the risk of phishing attacks, as users only need to authenticate once through Okta to access ServiceNow and other connected applications.

Step 2 of 6

Automated Provisioning and Deprovisioning

Automated user provisioning and deprovisioning streamline account management by creating and configuring ServiceNow accounts for new employees based on predefined roles and attributes in Okta. When an employee leaves, their access is automatically revoked, ensuring security. This automation reduces manual effort, minimizes errors, and ensures that user access is promptly updated in line with organizational changes, enhancing both security and operational efficiency.

Step 3 of 6

Real-Time Synchronization

Real-time synchronization ensures that user data between Okta and ServiceNow is always up-to-date. User attributes in Okta are mapped to corresponding fields in ServiceNow, maintaining consistent and accurate user information across both platforms. Any changes in user status or roles in Okta are instantly reflected in ServiceNow, enhancing data integrity and ensuring that users have the correct access permissions at all times. This seamless synchronization reduces administrative overhead and improves overall efficiency.

Step 4 of 6

Enhanced Security Policies

Be able to replace your onboarding and offboarding process checklists with one integrated workflow. Automate user lifecycle management and app access in Okta, and approvals, hardware, facilities fulfillment, and other orchestration activities in ServiceNow.

Step 5 of 6

Okta + ServiceNow Workflow

ServiceNow workflows integrated with Okta enable streamlined IT service management processes. Workflows in ServiceNow can trigger Okta actions, such as password resets or account unlocks, directly from the ServiceNow platform. This integration enhances incident management by incorporating identity data from Okta into incident reports, providing comprehensive insights into user activity during security incidents. By linking Okta and ServiceNow workflows, organizations can automate tasks, improve response times, and enhance overall IT service delivery efficiency.

Step 6 of 6

Self-Service Capabilities

Self-service capabilities empower users to manage their accounts autonomously through ServiceNow's portal, integrated with Okta's identity management. Users can reset passwords, unlock accounts, and update profiles without IT intervention, reducing the burden on helpdesk support. These self-service options enhance user satisfaction and productivity while ensuring compliance with security policies. Integration with Okta enables secure self-service actions, including multi-factor authentication for sensitive operations. Customizable service catalogs allow organizations to tailor self-service options to meet specific needs, further improving efficiency and user experience.