3CLogic ServiceNow App Self-Guided Tour  

3CLogic ServiceNow App Self-Guided Tour

Voice and SMS-enable your entire ServiceNow environment to deliver complete omnichannel experiences across IT, Customer Support, and HR.  Whether the goal is to improve call deflection, enable voice self-service capabilities, extend SMS use cases, lower operational costs, enhance reporting insights, or simply improve the experience for your customers/employees, 3CLogic has the ServiceNow-centric solution for you.

Step 1 of 6

Create super agents powered by a native ServiceNow CTI

Drastically improve productivity with a computer telephony integration (CTI) — complete with automated screen pops — that equip agents to seamlessly manage calls and interactions from a single ServiceNow Agent Workspace.

Step 2 of 6

Automate & personalize experiences with voice self-service & AI capabilities

Build human-like self-service experiences with voicebots powered by AI and Natural Language Understanding (NLU). Automate time-consuming manual tasks like call transcriptions and activity posting, while serving callers faster and freeing up agents’ time.

Step 3 of 6

Drive efficient, exceptional CX with SMS

Meet your customers where they are with one-way or two-way SMS. Manage easy alerts and notifications, intelligent SMS routing, and one-click outreaches all within ServiceNow.

Step 4 of 6

Build intelligent call workflows with IVR

3CLogic’s intuitive drag-and-drop IVR Conversation Designer enables managers to easily design intelligent call workflows directly within ServiceNow.

Step 5 of 6

Gain critical insights with AI-powered Speech Analytics

Get unprecedented insight into customer sentiment and caller engagement with advanced Speech Analytics. Unlock powerful AI tools to improve agent performance, and enrich your ServiceNow platform with relevant data.

Step 6 of 6

Measure service desk performance with real-time reporting

Enable managers to build comprehensive call center dashboards, directly in ServiceNow, powered by real-time

data that enhances ServiceNow reporting tools such as Performance Analytics and Workforce Optimization.