Liquidware ServiceNow App Self-Guided Tour  

Liquidware ServiceNow App Self-Guided Tour

Liquidware’s products encompass all facets of Digital Workspace Management (DWM) to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS and cloud. Liquidware is the leader in Digital Workspace Management solutions for Windows workspaces. The company’s products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing workspaces, while delivering increased security, flexibility and scalability.  Supported platforms include Microsoft physical, Microsoft Azure Virtual Desktop (AVD), Office 365, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Dizzion Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com

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Stratusphere UX: One Monitoring Solution Across Many Silos

Stratusphere UX provides comprehnsive digital experience monitoring across platforms, delivery method and operating systems. It provides data on applications, endpoints, network, servers, storage and users.

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Stratusphere UX Sample Metrics

Stratusphere UX enables IT organizations to provide the ultimate digital experence to their users by providing data on ALL Machines, ALL Applications, ALL Users… ALL the Time!

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Why Integrate with ServiceNow?

Liquidware Stratusphere UX provides digital experience monitoring and metrics to help IT organizations reduce load and cost with better data for ServiceNow.

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Stratusphere UX ServiceNow Base Integration Kit

Liquidware Stratusphere UX integrates with ServiceNow to make resolution of help desk tickets quicker and more efficient.

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Custom Dashboards

This is an example Work from Home Dashboard using just a few of the metrics from Stratusphere UX. Example metrics shown include Users Logged In, Users with VoIP Issues (Latency/Jitter), Users with High VDI Latency, and Users with High CPU Utilization . More complex dashboards are easily defined for specific user groups and business units – the data and uses cases are virtually unlimited.

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Machine Management

As a part of the “Stratusphere Base Integration Kit,” machine inventory is pulled into ServiceNow into a separate table space from the primary CMDB. This data can then be used to augment the existing CMDB with metrics such as last boot time or resolution of the monitor(s) plugged into the machine. Stratusphere UX Machine Inventory data provides comprehensive information about the desktop estate including age, maker, model, SN CPU, Memory, disk and many more details about the entire range of machines being deployed throughout the enterprise.

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User Management

User inventory data is pulled into ServiceNow into a separate table space from the primary CMDB. This allows admins to look for specific users in a friendly intuitive way and then be able to drill down into more details about their workspaces including machine information.

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User Details

This dashboard allows admins to drill down and get more details about a specific user, including what machines they are using.

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Stratusphere UX Systems

Management of Stratusphere Server Connections is done in the ServiceNow interface. This interface shows the Stratusphere UX system name, MID Server name, and connectivity status of both. This interface can be used by the administrator to define Stratusphere Connections and put them into “Maintenance Mode” when updates are required.

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System Details

Clicking on a server allows the admin to bring up details about the server including the settings for Scheduled Tasks.

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DB Connection Latency

The Stratusphere DB Connection Latency report helps to monitor the health of the connection from ServiceNow to the Stratusphere UX Database. This report plots DB Connection latency over time and is important to monitor for fast user interaction/updates of data.

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Built-in Example Reports

The Stratusphere Base Integration Kit for ServiceNow comes with built-in example reports to get you started with integration of the data into your organization’s ServiceNow dashboards and incident management system.