CloudCaller.io provides everything you are looking for in a UCaaS solution for Salesforce users.  As a native to Salesforce Application CloudCaller.io provides an All-In-One Solution, with Video, Phone and SMS communications all in one application on one phone line.  And, since CloudCaller.io is an application developed within Salesforce, users benefit from having the highest level of cybersecurity and having access to all Salesforce functionality on an as needed basis to support your Video, Phone & SMS communications.   

As a 100% native to Salesforce UCaaS, CloudCaller.io is hosted by Salesforce, offering the highest enterprise level of cybersecurity.  All customer data is in one place, and protected by industry leading security protocols.  Users have seamless access to all of Salesforce's comprehensive record keeping for call notes and call recordings, as well as Salesforce  Activity Reports on user communications details.  The process of making call notes and storing call recordings is significantly simplified by being within Salesforce, as is the process of accessing and reviewing information stored in Salesforce records on persons and companies being contacted.         

Administrative Law Judges and Telehealth Professionals are key CRM users.  They are relatively highly paid personnel, and they have a critical role in government agencies in the case of legal proceedings with administrative law judges and patient outcomes in the case of telehealth professionals.  A 10 to 20% improvement in their efficiency can have a significant impact on government agencies' performance, be it by a combination of improved results and lower costs.  As a native to Salesforce UCaaS Solution, CloudCaller.io offers Salesforce users a seamless All-In-One built in capability for achieving that kind of ROI improvement - enhanced record keeping, easy access to contact information and prior call information and Salesforce Reports on all calling activities.  

CloudCaller.io provides users with a wide range of efficiency tools to improve user ROI, be it for Video, Phone or SMS communications.  All of this functionality is available within Salesforce.  It is designed to optimize the use of Salesforce supporting functionality when users are engaged in their UCaaS communications. 

In addition to Video conferences, CloudCaller.io supports phone conference calls be they smaller or larger in scale.  All call notes and call recordings from these phone conference calls are stored in the Salesforce records of all call participants.  For many government agencies phone conference calls can be useful to conduct highly secure legal proceedings as well as telehealth conference calls.  CloudCaller.io also provides a comprehensive system to manage Call Recordings, be it naming the recording, or storing, retrieving, downloading or deleting them.  This functionality is obviously critical for use cases where agencies have many recordings which need to be continuously stored and accessed. 

CloudCaller.io has plans in place to provide connectivity to Einstein, Salesforce's AI technology, and to support customers in implementing use case improvements through AI.  Einstein can supercharge productivity by offering transformative AI solutions for enhancing Video, Phone and SMS communications.  The resulting AI analysis, analytics and best practices training can provide suggestions to maximize Salesforce user ROI and enhance satisfaction among citizens being served by government agencies.       

CloudCaller.io provides a highly secure and easy to deploy solution for two key use cases for government agencies, legal proceedings and telehealth sessions.  Call notes and call recording record keeping is facilitated, with information being stored in the Salesforce records for all call participants.  Since CloudCaller.io is native to Salesforce, users can access Salesforce Einstein for AI analysis & analytics, as well as training users on best practices.   

CloudCaller.io is available to public sector agencies through Carahsoft, and provides users with access to all Salesforce functionality which users may wish to access to support their Video, Phone and SMS communications.  Network services are provided by Twilio, the largest provider of high quality, highly secure communication services world-wide.  For CloudCaller.io customers who want software support services to enhance their deployment of Salesforce and/or CloudCaller.io, Software Next Door provides that type of software engineering support services. 

CloudCaller.io is hosted by Salesforce, and offers robust cybersecurity and comprehensive, easy to access record keeping.  High quality, secure network communications are delivered by the industry leading supplier, Twilio.  Best in class CloudCaller.io efficiency tools are provided to enhance usability and improve user ROI.  And users can access Salesforce Einstein for AI.