Five9 for Employee Experience <br> Improve Operations  

Five9 for Employee Experience
Improve Operations

Five9 is a leading CCaaS platform empowering agents to engage with customers across their channel of choice, provides managers with visibility into contact center performance, and bring overall agility to your business. Five9 brings the power of people and technology to enable you to deliver on your CX promise.

Step 1 of 5

Five9 Agent Desktop

Agents have a lot of tasks to keep track of while doing their jobs. An omnichannel world can have them answering emails one minute and taking calls the next. They have to record each customer interaction in the customer system of record and do wrap-up work. And these are just a few of the tasks. With Five9 Agent Desktop your agents can use a single screen to do their job. No need to tab back and forth between applications—everything is right there.

Step 2 of 5

Five9 Supervisor Plus

Give your customers the exceptional experiences they expect to have when they contact your business by empowering your contact center supervisors. Five9 Supervisor Plus gives supervisors access to real-time data and the ability to customize their experience, making it easier to monitor and motivate staff and manage contact center resources.

Step 3 of 5

Five9 Agent Assist

With live customer interactions increasing in complexity, your agents can feel pressured and burned out. Agent Assist helps your agents in the moment with real-time assistance to provide immediate better results.

Enterprise-ready AI-powered technology improves agent productivity and efficacy, helping them to be more informed, engaged, and focused on the customers. And leaders get instant visibility into trends in the contact center, enabling them to optimize performance.

Step 4 of 5

Five9 Intelligent Virtual Agent (IVA)

Customers are increasingly looking to self-service options to find quick and easy solutions to their problems. Businesses that provide these contact options are positioning themselves for success, while those that don’t are likely to struggle with customer satisfaction.

Five9 Intelligent Virtual Agent (IVA) lets you deploy self-service support that delivers a more conversational and engaging experience across both voice and digital channels.

Step 5 of 5

Five9 Plus Adapter for CRM

Five9 offers pre-built contact center integrations with leading CRM solutions, creating a seamless and powerful combination of telephony capabilities and CRM that works better together to deliver improved customer experiences while making your agents more efficient. Leverage the power of Five9 while maximizing your existing investments, increase agent productivity, enhance the user experience, and give your organization a competitive advantage.