Bucher + Suter for Case Management<br>CRM<br>Integration  

Bucher + Suter for Case Management
CRM
Integration

b+s Connects provides industry-leading omnichannel integration between Cisco and Webex Contact Centers and your organization-critical applications and CRMs. By supporting your service agents with the right tools and information at the right time in a single-pane-of-glass view, you can empower them to deliver highly efficient, personalized care.

Step 1 of 3

Cisco and Webex Contact Center integration for Salesforce Service Cloud and Service Cloud Voice

b+s Connects provides your contact center staff with a powerful and intelligent agent desktop that promotes efficiency and empowers exceptional customer and user experiences.

Step 2 of 3

Stay a step ahead, with every communication

Drive agent efficiency by combing Cisco’s latest advancements in contact center technology and Salesforce Omni-Channel flows, to create highly-personalized user interactions in real-time.

Step 3 of 3

Transcription: powering whole-journey omnichannel analytics and AI-assisted agents

With transcription, you can be sure to capture your voice interactions in a way that is processable and actionable by your AI tool of choice. In turn, you'll power tools like Einstein AI Recommendations and Next Best Action that ensure agents always know what to do next.

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