SMS-Magic Integration<br>Marketing Outreach & Messaging  

SMS-Magic Integration
Marketing Outreach & Messaging

SMS-Magic is an established conversational messaging solution for high-touch public services. Our Converse application works natively within Salesforce to enable multichannel government-to-public messaging for positive outcomes and consent-based engagement at scale. Government institutions across the globe use SMS-Magic to engage citizens in a personalized manner.

Step 1 of 10

Personalized public service messaging solution to engage citizens and communities.

Manage multi-channel campaigns with Campaign Manager. Create customized campaigns with bulk messaging, targeting, and scheduling features, and reach your target audience across SMS, WhatsApp, Facebook Messenger, and LINE. Drive conversions effectively with Campaign Manager.

Step 2 of 10

Organize your conversations with Converse Inbox

Converse Inbox offers a centralized view of all messaging conversations, including Facebook Messenger, WhatsApp, and LINE. This feature helps businesses manage messaging communication efficiently, with message filtering, prioritization, and assignment, allowing users to stay organized and respond promptly to customer inquiries.

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Simplify multichannel conversations

SMS-Magic simplifies multichannel communication with a single inbox. Manage conversations from SMS, WhatsApp, Facebook Messenger, and other channels with Custom Inbox. Configure routing rules, assign conversations, and access customer info in Salesforce. Streamline communication, improve response times, and enhance customer service

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Automate Messaging Workflows with Converse Apps

Automate messaging workflows using Converse Apps with customized journeys that trigger automated responses for specific actions. Streamline communication processes and improve response times with this feature.

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Consent Management for Messaging Compliance

Ensure compliance with messaging regulations using SMS-Magic. Compliant with industry-specific regulations such as TCPA and GDPR, SMS-Magic helps businesses avoid penalties for non-compliance and maintain a positive reputation.

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Trigger Text Campaigns from Marketing Automation Platforms

Integrate SMS-Magic with popular marketing automation platforms like Pardot, Marketo, and Marketing Cloud Journey Builder to seamlessly trigger and manage SMS campaigns. This feature allows businesses to streamline their SMS marketing workflows, ensuring a more efficient and effective campaign process.

Step 7 of 10

Streamline Customer Communication On-the-Go with the SMS-Magic Mobile App

Stay connected with your customers on-the-go using the SMS-Magic mobile app. Manage your conversations, send messages, and view analytics anytime, anywhere. Download the app today and streamline your customer communication.

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With SMS-Magic, businesses can experience a 40% increase in their response rate.

SMS-Magic is a powerful messaging platform that enables businesses to respond to customers quickly, resulting in a 40% increase in response rate. With native messaging conversations integrated within Salesforce, businesses can manage customer communication seamlessly and efficiently, ensuring a positive customer experience.

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Seamlessly Use Your Preferred SMS Provider with SMS-Magic

SMS-Magic's "Bring Your Own Provider" feature simplifies the process of integrating your preferred SMS short code provider and existing API with our platform. With 59 global SMS Aggregator integrations, businesses can seamlessly use their preferred messaging service while still leveraging the power of SMS-Magic's automation, personalization, and reporting capabilities.

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Secure Cloud Messaging with SMS-Magic

SMS-Magic is a secure cloud messaging solution that is certified by ISO, HIPAA, and Privacy Shield Framework. With features like business hours, throttling, and compliance, SMS-Magic ensures seamless messaging. Its routing engine is flexible and can route traffic to multiple countries based on customer requirements. The traffic is encrypted to the best industry standards, ensuring the security and privacy of messages.

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