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HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
As the world evolves, the best approach to delivering CX will include tangible solutions, modernization and emphatic customer service.
President Biden has signed an executive order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Between this order, new directives, and acts, the federal government aims to enhance customer experience.
