Customer experience (CX) and engagement is at the forefront of positive innovation in Government, creating efficient and convenient services, accessible access to information and opportunities for communication between agencies and their customers to build a clearer understanding of public needs and how to develop and reform operations. Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, features a portfolio of industry-leading solutions and providers to support the Government in its efforts to share and report information to its community. Throughout this year, new and returning events will showcase the latest technologies, generate meaningful conversations through networking sessions and provide live product demonstrations to enhance Government CX. We look forward to joining these events with you soon!
2025 Government Contact Center Summit
April 30 | Reston, VA | In-Person Event
Join us for the inaugural Government Contact Center Summit. Dorris Consulting, in collaboration with ACT-IAC, will bring you a day of thoughtful discussions on delivering outstanding digital experiences with best-in-class contact centers. Learn best practices for Government Contact Centers, explore new technologies and solutions and network with leaders from Government and industry.
As the hosting organization, Carahsoft is excited to partner with DCI and ACT-IAC for the inaugural Government Contact Center Summit at our Carahsoft Conference & Collaboration Center. Join us to hear from and meet Government and industry leaders at the forefront of Government Contact Center innovation.
Adobe Government Forum 2025
May 14 | Washington, D.C. | In-Person Event
The Adobe Government Forum gathers top leaders across Federal, State and Local organizations to share their digital transformation stories. Join us in Washington, D.C. to learn more about cutting-edge technology that accelerates service delivery and elevates CX. Discover how to take an experience-driven approach to Government services and network with leaders who are paving the way for Government customer experience.
Carahsoft is an annual sponsor of the Adobe Government Forum and will continue to support for the 16th year running of this great event. Join us and our partner Adobe for discussions on creating digital experiences that put people first. Curious about what to expect? Check out on-demand sessions from the 2024 Forum.
Carahsoft AI for Government Summit
May 15 | Reston, VA | In-Person Event
Carahsoft’s AI for Government Summit is the premier event for exploring how AI is revolutionizing the Public Sector. This summit brings together Federal, State and Local Government leaders, industry innovators and technology experts to discuss the transformative potential of AI in addressing the nation’s most pressing challenges. Attendees will gain actionable insight into how Generative AI is transforming Government operations, how AI can streamline public services, cybersecurity and data protection, and how to leverage AI for predictive analytics and decision-making, as well as tackling ethical, privacy and compliance challenges.
Session to Look Out for: Enhancing Customer Experience (CX) in the Public Sector with AI: AI is transforming how Government interacts with citizens. This session will explore how AI-driven chatbots, virtual assistants, and automation improve service delivery and user satisfaction in public-facing Government services.
Carahsoft is the proud host of the AI for Government Summit. This was a milestone event in 2024 with speakers from NVIDIA, OpenAI, Microsoft, Google, AWS, Dell, HPE and others. Join us at the Carahsoft Conference & Collaboration Center to learn about all things AI within the Public Sector.
2025 Government Social Media Conference
May 20-22 | Orlando, FL | Hybrid Event
GSMCON is the largest social media conference for Government. Hear from 25+ Government speakers participating in more than 20 sessions and breakouts on the latest social media trends, industry secrets and best practices. Attendees will gain real, actionable strategies while fostering connections with Government social media professionals around the globe.
Sessions to look out for:
- Accessible and Inclusive Social Media Strategies for Government Agencies
- The Fresh Brand of Bel-Air: Keep Employee Engagement Fresh
As a Premium Exhibitor at GSMCON in 2025, Carahsoft, along with our partners LinkedIn, Hootsuite and Sprout Social are excited to participate in the premier social media conference for Government agencies for its 10-year anniversary event. Visit our Carahsoft exhibit booth to meet the team and our partners.
Government Customer Experience & Engagement Summit
June 3 | Washington, D.C. | Hybrid Event
The Government Customer Experience & Engagement Summit serves as a crucible for knowledge exchange to build a customer-centric Government. Join Federal and State and Local experts, thought leaders and CX professionals to discuss how emerging technologies are revolutionizing Government CX. Explore best practices for digital transformation, improving employee experience, building trust with constituents and implementing innovative technologies to make Government services, information and processes more efficient. Participants will be able to follow two distinct tracks that cater to diverse interests and objectives: technology and culture.
Carahsoft is proud to host our 15th annual summit powered by GovExec. Join us, Government leaders and our CX technology and solutions industry experts as they discuss how the future of Government services and CX lies at the intersection of technology, efficiency and establishing a culture of excellence.
Federal Experience Summit
August | Washington, D.C. | In-Person Event
The Qualtrics Federal Experience Summit brings leaders together to engage with each other on the evolving landscape of CX and employee experience (EX). Attendees will gain insight into innovative technologies that foster digital transformation, improve service delivery and build trust with constituents. Participants can choose between CX and EX breakout tracks to tailor their experience to their agency’s needs.
Carahsoft partner, Qualtrics, is excited to host the Federal Experience Summit once again this year. Join them in Washington, D.C. for discussions on how to listen, understand and act on employee and customer experience feedback. Check out the events tab on our website for more details closer to the event!
Digital Transformation Summit 2025
September 17 | Reston, VA | In-Person Event
The ACT-IAC Digital Transformation Summit provides Government and industry leaders strategies to accelerate the transition from legacy applications to new innovative technologies. Hear leaders share their best practices for building a successful digital transformation approach to meet evolving CX challenges and promote efficiency holistically. Join us for a day of insightful discussions and networking with industry experts, thought leaders and CX professionals.
Sessions to look out for:
- Workforce Management in the Digital Age: AI-Driven Strategies for Recruitment, Retention, and Engagement of Government Employees
- Safeguarding Digital Services: Federal Success Stories in Cybersecurity and Data Management
Carahsoft looks forward to collaborating with ACT-IAC for the 5th Annual Digital Transformation Summit and hosting the event at our Carahsoft Conference & Collaboration Center. Join us to hear from and meet Government and industry leaders driving Government digital transformation.
Service to the Citizen Awards
September 19 | Washington, D.C.
The Service to the Citizen Awards recognizes public servants at all levels of Government (e.g., Federal, State, Local, tribal and international) for their leadership and dedication to delivering services that impact the publics’ lives and rebuild trust in Government. While the event is for the esteemed award winners and sponsors only, nominations are open through April 4, 2025. Are you or do you know someone who goes above and beyond to deliver an exceptional customer experience to citizens? Have a ‘champion of change’ spirit? Supported initiatives that helped the Government provide remarkable services? Submit your nomination today!
Carahsoft is honored to return as a Platinum sponsor for 2025 and support our partners and customers in their nominations. Join us in honoring exemplary public servants. If you need support with the nomination process, please contact CXmarketing@carahsoft.com.
Dreamforce 2025
October 14-16 | San Francisco, CA | Hybrid Event
Dreamforce is a three-day event featuring the world’s brightest minds in CX to foster discussions about driving innovation and customer success. Discover the latest Salesforce tools and products to help you build engaging digital experiences and meet your constituent’s every expectation. Attend educational breakout sessions, hands-on workshops and network with industry leaders and peers.
Carahsoft partner, Salesforce, returns with the most impactful event of the year. Carahsoft is looking forward to hosting a Public Sector networking reception at Dreamforce again in 2025. Stay tuned for more details to attend or participate alongside us as a sponsor! Check out the events tab on our website for more details closer to the event!
CX Workshop 2025
December 4 | Virtual Event
During this transitional time of Government operations, the need to streamline service delivery is imperative. This Nextgov/FCW virtual workshop brings together Government and industry leaders to share lessons and successful customer experience case studies. CX leaders will guide participants on adopting technology to enhance CX and highlight how agencies can best collaborate.
Carahsoft is returning as an Elite sponsor for 2025. Join us and our partners for conversations on delivering quality digital services and meeting customer expectations. Check out the events tab on our website for more details closer to the event!
Whether you are looking for latest innovations in improving service delivery and employee experience or to learn more about digitization of services and social media trends, join us at an event this year as we explore all topics within the realm of customer experience and engagement.
To learn more or get involved in any of the above events please contact us at CXMarketing@Carahsoft.com. For more information on Carahsoft and our industry leading CX technology partners’ events, visit our Customer Experience and Engagement solutions portfolio and CX events page.
