Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
October 30th, 2024
The adoption of eSignatures is just one component of a broader push for digital modernization within the SSA. This transformation aligns with the federal government’s broader initiatives, led by the Office of Management and Budget (OMB), to promote a “digital-first” public service experience.
October 8th, 2024
By adopting strategies that streamline work management, modernize enrollment processes, enhance web experiences, and increase content velocity, agencies can better serve their citizens and build a stronger connection between government and the public it serves.
August 12th, 2024
Investing in CX improves trust and engagement, ensures clear and effective digital communications, and builds relationships, helping to maximize the return on investment for government agencies.
July 23rd, 2024
By adhering to the guidance and embracing a collaborative mindset, Government agencies and industry partners can collectively advance the digital experience landscape, ensuring that services are accessible, user-centric and future-ready.
July 8th, 2024
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
Training
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CUSTOMER EXPERIENCE EVENT
Hosted By: Zoom & Carahsoft
October 31, 2024
5:30 PM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Trend Micro & Carahsoft
November 05, 2024
5:30 PM ET
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
This guide explores how AI enhances Zoom Contact Center, boosting efficiency and personalizing customer interactions with features like virtual agents, real-time insights, and predictive analytics. Discover how these AI capabilities can improve agent performance and customer satisfaction. Download the guide to see how AI can elevate your Contact Center.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
This whitepaper provides an in-depth look at security and privacy measures designed to safeguard customer interactions, with features like advanced encryption, strong authentication, and secure access controls. Learn how these protections can help ensure compliance and data integrity. Download now to see how these security capabilities can enhance your organization’s operations.
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
October 01, 2024
Lucid Software, the leader in visual collaboration software, today announced a robust set of new capabilities aimed at elevating agile workflows for both team-level and program-level planning. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
September 16, 2024
Zoom announced that The Federal Risk and Authorization Management Program (FedRAMP®) Joint Authorization Board (JAB) authorized Zoom AI Companion as a JAB Moderate system, adding to Zoom for Government’s growing list of authorized products, solidifying the company’s commitment to the U.S. government space. Most recently, Zoom Contact Center also received FedRAMP® JAB certification as part of the Zoom for Government platform, in June of 2024. |
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