Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
July 17th, 2023
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
July 13th, 2023
Addressing challenges within operations enables employees to make a difference and move their agency’s CX service mission forward.
July 10th, 2023
By engaging in emphatic conversations and utilizing data to influence leadership and progress, employees form bonds with customers to help foster trust and respect for the government.
Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Salesforce, Acuity International, CoreSphere & Carahsoft
May 14, 2024
1:00 PM ET
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Training
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CUSTOMER EXPERIENCE EVENT
Hosted By: Zoom & Carahsoft
May 15, 2024
3:00 PM ET
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
With a significant portion of federal workers eligible for retirement and difficulties attracting younger talent, agencies face low employee satisfaction and high turnover rates. This whitepaper outlines critical challenges faced in each phase of the employee journey within government agencies, including struggles with recruitment, onboarding, retention, and transition. To address these issues and learn more about effective solutions, fill out our form and discover how prioritizing Employee Experience (EX) can transform government workforce dynamics.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Hear a testimony from Texas Children's Hospital, which partnered with BetterUp to ignite its leadership capabilities.
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
May 14, 2024
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, and GovExec will be hosting the annual Government Customer Experience & Engagement Summit on Thursday, June 6, 2024 at The Westin Washington, DC Downtown. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
February 22, 2024
Paperless Innovations, Inc., the leading provider of government purchase card (GPC) compliance automation solutions, and Carahsoft Technology Corp., the Trusted Government IT Solutions Provider®, today announced that Carahsoft has added Paperless Innovations’ GPC compliance automation products to its GSA Schedule. |
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