Overview

ServiceNow's powerful yet simple cloud platform has the advanced capacity and infrastructure necessary to integrate IT strategy, design, transition, and operation. By centralizing records for all IT processes and supporting the development of unique applications to meet a variety of needs, this platform enables increased efficiency and productivity for all types of business users.

Government organizations will benefit from a consistent, intuitive user experience at a low cost for easily consolidating, managing, and sharing data and resources. IT experts rely on ServiceNow solutions for smoother, more effective implementation of business processes throughout the entire organization by making the right information more accessible to the right people.

Carahsoft and ServiceNow work together to deliver the necessary tools for developing an effective IT Services Management platform in line with each organization's unique needs.

Solutions

FedRAMP

CDM

U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at the agency level, consistent with government-wide standards for cybersecurity monitoring, reporting, and incident response.

Click here to learn more.

App Store Vendors

Carahsoft has partnered with ServiceNow’s ecosystem of Technology Partners, to address the unique requirements government customers face when delivering on their agency’s mission. These Technology Partners have developed certified apps that ServiceNow customers can leverage to bring additional value to the Now Platform.

As a trusted government IT solutions provider, Carahsoft offers ServiceNow customers and Technology Partners a common ground to provide and consume ServiceNow apps.

  • Adobe

    Adobe Sign: Speed service requests across your enterprise by adding legal e-signatures to ServiceNow workflows

  • Bomgar

    • Bomgar Remote Support Enterprise Integration: Integrated remote support, secure chat, and automated surveys for ServiceNow.
    • Bomgar Basic Integration: Integrated remote support, secure chat, and automated surveys for ServiceNow.
    • Bomgar Integration with ServiceNow Express: Launch Bomgar remote support for ServiceNow express
    • Bomgar PAM integration: The Privileged Access integration with ServiceNow allows a privileged user to launch a Bomgar access session directly from a record in ServiceNow. Once the session ends, details about the remote session, including a link to the video recording, are appended to the record in ServiceNow. In addition, records in ServiceNow Change Management show all historical access sessions.
  • CipherCloud

    CipherCloud Data Security and Compliance Analyzer: Analyze your ServiceNow instance for potential sensitive data to ensure compliance with industry regulations and security standards.

  • Flexera

    FlexNet Manager Suite for Enterprises: Next Generation Software Asset Management Solutions - Gain visibility and control of IT assets, reduce software costs and maintain continuous license compliance

  • Ivanti

    Ivanti Endpoint Manager Connector: Integrate Ivanti Endpoint Manager (Formerly LDMS) Inventory and actions with ServiceNow (powered by LanDesk)

  • MapAnything

    MapAnything: Map-Based IT Service, Field Service, and Asset Management

  • Mobile Reach

    • Field Service Management: Advanced mobility for your field service organization
    • IT Asset Management: Mobility for businesses that move
  • Okta

    • Okta Identity Cloud-Enterprise: Free Single Sign-On, User Provisioning, and Security features from Okta.
    • Identity Cloud-Express: Free Single Sign-On, User Provisioning, and Security features from Okta.
    • Okta Orchestration Activity Pack: Extend ServiceNow Workflow into the Okta Identity Cloud.
  • Qualys

    CMDB Sync App: Sync all your enterprise assets between your Qualys Cloud Platform and ServiceNow Configuration Management Database (CMDB)

  • RSA Security

    Identity Governance and Lifecycle shopping cart: Centralize and automate identity lifecycle management, policy enforcement, and provisioning.

  • Splunk

    Splunk Integration: Generate incidents based on your security and IT data.

  • Tasktop

    Tasktop Integration Hub: Tasktop provides real-time, data synchronization between ServiceNow® and other systems in the software development lifecycle.

  • UXStorm

    • LocalScript: Integrate Custom, Commercial, or Open Source Applications quickly
    • UXStorm PDF: Automate & Design Printable PDFs from ServiceNow Records
  • xMatters

    Intelligent Communication: Intelligent Communication for Smart Business

FITARA

The Carahsoft ServiceNow Category Management Offering provides a streamlined avenue for agencies to acquire ServiceNow Software as a Service solutions. Each ServiceNow Category Management Offering is based on the ServiceNow Platform, a solution that enables agencies to deploy an enterprise-wide service model on a single platform with one user interface, one code base, and one data model. Such consolidation can make business and agency infrastructures more efficient, agile, responsive, reliable, and economical to operate. The ServiceNow Platform also provides over 30 base features to collaborate (e.g. knowledge, chat), manage resources (e.g. service catalog, configuration management database), design (e.g. forms designer, graphical workflows), and communicate and integrate (e.g. API, native mobile app). ServiceNow also provides experienced implementation leadership, expertise, services, training, and certification for ServiceNow customers.

The ServiceNow Category Management Offering supports a number of government initiatives and objectives, including:

  • Federal Information Technology Acquisition Reform Act (FITARA),
  • Making Electronic Government Accountable By Yielding Tangible Efficiencies Act (MEGABYTE Act of 2016)
  • OMB M-16-12 requirements for Software Management (inventory, track and maintain, analyze usage)
  • OMB M-15-14 PortfolioStat areas of driving value in Federal IT investments, delivering world-class digital services, and protecting Federal IT assets and information

The solutions and capabilities outlined within the Carahsoft ServiceNow Category Management Offering will allow the Federal Government to realize:

  • Savings – Provide savings to federal departments and agencies.
  • Security – Reduce the burden of security and IT compliance.
  • Efficiency – Improve the efficiency of operations and service delivery.
  • Transparency – Achieve unparalleled visibility into all projects, operations and services.
  • Service – Deliver excellent customer service.

Additional information can be found here:

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


ESI BPA Contracts

Department of Defense ESI BPA Contract # N00104-13-A-ZF47

Vendor: ServiceNow Term: April 8, 2013- December 31, 2018


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

Fairfax County IT Hardware, Software, & Services

Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)

NASPO ValuePoint

Term: through September 15, 2026

National Intergovernmental Purchasing Alliance (National IPA - TCPN)

Term: through May 31, 2019 (with 2 option renewal years)

Orange County National IPA Co-Op

Through May 31, 2020 (with 2 option years)

Pennsylvania Office of Administration - ITQ

Pennsylvania Office of Administration Master Contract: 4400004480

State of Indiana Contract

Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2019

State of New Mexico Contract

Contract Number: 80-000-18-00002 Contract Period: August 1, 2017 – August 1, 2021

Texas DIR-TSO-3129

DIR-TSO-3129 Contract Period: June 11, 2015 - June 11, 2018 (with 1 option year)

Texas DIR-TSO-3149

DIR-TSO-3149 Contract Period: June 22, 2015 - June 22, 2018 (with 1 option year)

Texas DIR-TSO-3926

Expiration Term: June 28, 2022 (with 3 option years)

VASCUPP

Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021

VASCUPP Radford

Term: through March 31, 2018

VITA Contract

Term: through March 31, 2019


Events

Upcoming Events

September 13, 2018 at 8:00 AM MT

Archived Events

News

Latest News

Forbes today released its eighth annual list of The World’s 100 Most Innovative Companies. The list demonstrates creative disruption and how new players come in, innovate and garner the attention of ...
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Vegas being Vegas, fans have crammed the Venetian Hotel for selfies with a graying celebrity working his way through the scrum: Fred Luddy, the 63-year-old founder of ServiceNow, America's hottest ...
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ServiceNow today announced that the U.S. General Services Administration (GSA) has negotiated a new, government-wide enterprise software agreement for IT management solutions with ServiceNow via ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to sponsor ServiceNow’s fourth annual Federal NowForum on Wednesday, October 26, 2016, in Washington, D.C. The ...
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ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the ServiceNow platform has received FedRAMP certification from the U.S. government that gives federal agencies the confidence to ...
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ServiceNow (NYSE:NOW), the enterprise cloud company, today announced it’s extending its industry-leading automation and orchestration expertise to transform the way organizations respond to threats. ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to co-host ServiceNow’s third annual Federal NowForum on Tuesday, Nov. 3, 2015 in Washington, D.C. The Federal ...
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Carahsoft is pleased to co-host ServiceNow's second annual Federal NowForum, its premier government user conference on Wednesday, Nov. 5, 2014 in Washington, D.C. The Federal NowForum brings together ...
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Resources

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Case Study

There is a tremendous amount of pressure on IT staff in government agencies to do “more with less,” adopt digital transformation, and develop innovative ideas. Unfortunately, there are an array of strategic issues and challenges that are creating delays and bottlenecks. ServiceNow is changi...

Datasheet

ServiceNow® Change Management enables organizations to mitigate the risks and minimize the impact of change to the business. Change Management delivers an essential part of a well-managed and governed IT environment; and, with effective ITIL–based change management, Change Management can speed up...

ServiceNow® ITOM Enterprise delivers a comprehensive and integrated set of ITOM capabilities that build seamlessly on your existing ServiceNow® IT Service Management (ITSM) investment. The process starts with making your ServiceNow Configuration Management Database (CMDB) service-aware. ServiceNow...

ServiceNow® Incident Management streamlines the process of restoring service following an unplanned disruption. It allows IT to capture and categorize incidents through self-service, chat, email, phone, and incoming events. Incidents are prioritized based on agreed service level targets and routed ...

ServiceNow® Problem Management helps organizations prevent problems and resulting incidents from happening, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented. ServiceNow supports the entire problem management lifecycle from first identification through inv...

ServiceNow® Security Operations helps organizations connect security and IT teams, respond faster and more efficiently to threats, and get a definitive view of their security posture. It connects the workflow and systems management capabilities of the ServiceNow platform with security data from lea...

Resource

The ServiceNow Project Management Application delivers a versatile, scalable approach to managing projects and resources across the enterprise. By tracking and managing all projects and ITIL processes (including incident, problem, and change) from a unified ServiceNow platform, you to eliminate unne...


Offer all your defined business and technical services and harness the power of employee self-service and automation through a flexible storefront of service offerings with the ServiceNow Service Catalog & Request Management Application. Using configurable ServiceNow workflow, you can provide a ...

Unauthorized software … painful compliance audits … long fulfillment times … limited visibility … unaccountability ... if these issues sound familiar, you are not alone. These are real challenges faced by many organizations - with serious consequences if not properly addr...