Overview

Modria has created an intelligent resolutions platform, Modria Resolution Center, which eliminates endless meetings, complicated integration and overblown budgets. One size does not fit all when it comes to resolving disputes. Each module is built to maximize fair outcomes for both parties. Use only the modules you need to support the resolution process that delivers fast and fair outcomes for you and your organization.

Modria believes there's a better way to manage online dispute resolution cases. Staying a step ahead and creating solutions before there are problems there is a way:

  • To resolve disputes with clear communication and respect
  • For all sides to be heard
  • To harness the speed of the Internet
  • For businesses to convert complaints into brand loyalty and for government agencies to turn frustrating appeals into citizen satisfaction.

Products

Modria Resolution Center for Government Agencies

Modria Resolution Center is configurable for your workflow, efficient and cost effective with a powerful set of features:

Online Filing- Allow parties to file disputes online using an easy, interactive online filing form, integrated into your website, to provide convenience for parties and efficiency for your team by reducing paperwork and data entry 

Communication Tools- Communicate, exchange documents, and share appeal status with taxpayers and agents 

Case Management Tools- Manage thousands of appeals at ease with appropriate filters, reporting and staff assignment

Decisions and Appeals- provide decision, appeal instructions, and time frames online 

Seamless Integration- Integrate with your current CAMA system and meet specific state requirements

Contracts

State & Local Contracts

Fairfax County IT Hardware, Software, & Services

Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)

Florida - Palm Beach County

Through April 30, 2019

National Cooperative Purchasing Alliance (NCPA)

Term: through April 30, 2019

National Intergovernmental Purchasing Alliance (National IPA)

Term: through May 31, 2018 (with 2 option renewal years)

Orange County National IPA Co-Op

Through May 31, 2020 (with 2 option years)

VITA Contract

Term: through March 30, 2017


Events

Archived Events

Resources

This video addresses how you and your county can achieve fast and fair appeals using Modria solutions. 

Within the ever-growing, ever-changing world of technology, more and more people are conducting business from mobile devices such as smart phones and tablets. The Alachua County Property Appraiser’s (ACPA) Office in Gainesville, Florida, recognized this expansion of technology as an opportuni...

Tax administrator, Kimberly Simpson, and her team were preparing for a North Carolina statutory requirement where 109,286 parcels would be reassessed at 100% market value. The last reassessment occurred in 2008. She was adamant the office would handle an estimated 15,000 appeals versus the 1,000 app...

Modria.com, Inc, provider of the world’s leading online dispute resolution (ODR) platform, today announced that the Ohio Board of Tax Appeals (BTA) has launched a new online resolution center for tax appeals, powered by Modria Resolution Center. Taxpayers, age...

Whether you call them disputes, appeals, complaints, issues or problems, the fact is, they can be difficult to manage. Modria's proven, scalable resolutions platform helps get problems resolved swiftly, effectively and at a low cost. At the heart of the Modria solution is online dispute resolution, ...