Overview

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, scalable, secure, and compliant cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

The Five9 Cloud Contact Center Solution benefits the public sector market by providing:

  • Improvements in the Customer Experience
    • Servicing your customer the way they want to serviced (Omni-channel user interaction)
    • Easy to use and effective agent interface, making their jobs easier which translates to better service
    • Cross-channel agent support through social media and Chat & email
    • More effective interaction screening & better call deflection (one & done resolution)
  • Cost Reduction
    • Leverage a consumption-based contracting structure that offers scalable CCaaS technology
    • Low maintenance multi-tenant cloud platforms
  • Staffing & Improved Metrics
    • Real-time and historical dash boarding and reporting (Harmonized data)
    • Visibility across all contact center operations
    • Fast flexible control for administration
    • Reducing gaps in both technology knowledge and agent skills capability
    • Improve agent utilization across channels
  • Platform Stability
    • Platform is easy to implement & extend along your contact center journey
    • Highly available and redundant infrastructure components and facilities

Products

Five9 software creates more successful customer interactions while increasing contact center productivity. It does this without the capital expense and maintenance costs of premise-based systems. Five9 offers all the robust capabilities you’d expect from on-premise software – and more:

  • Blended Cloud Contact Center
  • Multi-channel Cloud Contact Center
  • Workforce Optimization
  • Call Center Application Integration

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


News

Latest News

Five9 Named A Leader & Highest in Ability to Execute in 2017 Gartner Magic Quadrant 3 Years in a Row! 3 years positioned in highest ability to execute is industry validation of Five9 being true to its ...
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Resources

Get all the benefits of feature-rich, on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

Five9 provides businesses reliable, scalable, secure, and compliant cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around picking the right vendor. This white paper is designed to help you assess and evaluate the Five9 cloud solutions as viable replacements for on premises contact cent...

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