Overview

Angel is a leading provider of enterprise focused, cloud-based customer engagement solutions, including Caller First focused Interactive Voice Response (IVR) and Call Center solutions. These solutions enable enterprise organizations to quickly deploy voice, SMS, chat and business intelligence applications. More than 1,000 customers worldwide turn to Angel's proprietary customer engagement technology to power customer experience, marketing, and sales needs. Angel's solutions are built on an on-demand, Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing.

Contracts

State & Local Contracts

Fairfax County IT Hardware, Software, & Services

Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)

Florida - Palm Beach County

Through April 30, 2019


Resources

In this whitepaper you will learn about the value of BI analytics and the rich information and insight you can gather to improve the customer experience and gain a competitive advantage. We’ll also discuss technology innovation that makes BI analytics easy to implement. Once considered too comp...

The premise: There’s been a lot of discussion and debate recently around the concept of VUI (Voice User Interface) Standards, and whether or not standards would be helpful for designers in our industry. A recent article in SpeechTEK magazine (“The Great Debate” / November 2009) brought t...