The Trusted Government IT Solutions Provider
Overview
| Salesforce is the enterprise cloud computing leader dedicated to helping companies and government agencies transform into connected organizations through social and mobile technologies. Since launching its first service in 2000, Salesforce's list of over 150,000 customers span nearly every industry worldwide. The company's trusted cloud platform is creating a connected government experience for over 1000 government agencies including all Federal cabinet-level Government agencies and 45 out of 50 US States. With the world's leading cloud platform, Salesforce is freeing government data from legacy systems, empowering citizens and connecting agencies to administer government in powerful new ways. Government agencies are using Salesforce solutions for a multitude of government functions including case management, grants management, constituent communications and correspondence management, 311, call/contact center management, licensing, permitting and inspections, outreach programs, learning management, volunteer management, project/program management, and even donor management, among numerous others.
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The Salesforce Advantage
Salesforce Government Cloud Lightning gives departments and agencies modern tools that empower more responsive teams, capable of delivering a more impactful mission, thanks to three key strategies:
Complete
Our complete solution portfolio is brought to life by our innovative ecosystem, addressing the unique needs that drive government missions.
Procure Faster
Blanket purchase agreements and other contract vehicles make it easier for you to work with Salesforce and see benefits, faster. You focus on the mission. We focus on the process.
Salesforce is continually investing in the industry's top compliance certifications, ensuring solutions on our platform meet the highest standards.
Solutions
Salesforce is helping Government strengthen the trust between their mission and every citizen, employee, and partner through the power of innovation with the Salesforce Customer Success Platform. Over 1000 government customers, representing 15 out of 15 cabinet level agencies and the majority of the US States have realized mission success with Salesforce.
More than just products, Salesforce’s primary objective is to deliver solutions that help their customers achieve their goals and become customer-based, connected organizations. Salesforce delivers highly flexible solutions that fit in a modern world of rapidly changing technology, expanding social networks and growing customer demand.
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Salesforce’s Marketing Cloud Solution
- Marketing Cloud, built on the highly scalable and flexible multi-tenant Salesforce Platform, provides digital marketing solutions for organizations of all sizes through a suite of integrated applications that power real-time marketing and engagement across email, mobile, social media, and the Web.
- Marketing Cloud is the only platform in the market today that provides a single platform for all digital marketing needs and brings the best products together. At the core of Marketing Cloud is data. Salesforce’s platform enables organizations to integrate and aggregate data from any conceivable source—Salesforce contact records, service cases, web analytics data, e-commerce purchase history—to form a single view of the customer and use those insights to drive relevant and highly personalized communications.
- Intake—streamline information gathering
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Salesforce’s Community Cloud
- Community Cloud on the Salesforce Platform makes it easy forleadership to innovate and increase productivity and culture through a tailoredsocial intranet that matches the government agency’s branding and culture,flattens the organization and breaks down silos, is mobile on any device, anddrives collaboration and engagement.
- To view a Salesforce Community Cloud demo, click here.
- Mission Execution—collaborative service delivery
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Salesforce’s Lightning Service Cloud
- With the Service Cloud, service and support personnel canachieve more 1st call resolutions, better maintain SLAs and increase customersatisfaction ratings at a fraction of the cost. Government agencies can collectcustomer support requests from all channels, automate routine processes, andopen up knowledge base and FAQ’s help via their Web site.
- Salesforce’s powerful analytics engine can also deliver keyperformance metrics tailored to government organizations fast, without the needfor code or IT resources. Used in call centers across federal and state andlocal governments, Salesforce helps deliver great service with 40% improvedagent productivity, 35% decrease in support costs, 37% faster case resolution,and 37% increased customer satisfaction.
- To view a Salesforce Service Cloud demo, click here.
- Relationship management—ongoing engagement
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Salesforce’s Lightning Sales Cloud
- Sales Cloud is Salesforce’s flagship CRM product. By pioneering the concept of cloud computing, Salesforce showed that applications could be delivered over the Internet in the same way electricity is carried into our homes. With open architecture and automatic updates, Sales Cloud does away with hidden costs and drawn-out implementations of traditional CRM software.
- Across federal, state and local Government today, Salesforce has deployed many large-scale CRM applications for mission-critical programs, and these deployments have been completed in as little as 8-12 weeks.
- To view a Salesforce Sales Cloud demo, click here.
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Analytics and Reporting – Actionable Data-Driven Insight
- Salesforce Wave Analytics is a cloud-based platform designed for the business user to get answers to questions instantly through powerful, interactive visualizations of any data, on any device.
- Salesforce core Reports and Dashboards deliver operational and performance metrics on data that lives solely in Salesforce and allows the State to easily create individual static reports and dashboards to gain real-time views of daily activity.
- Salesforce Wave Analytics, on the other hand, is an analytics system - designed to analyze data not just from within Salesforce, but from across different sources, and be surfaced across the State.
- To view an on-demand copy of our Case Management webcast and learn how Government Cloud Wave can be deployed, click here.
Federal Solutions
Legacy case management systems and processes prohibit Federal government agencies from providing great service. This failure to deliver great service, both internally and externally, can negatively impact mission critical agency functions.
Salesforce’s secure, flexible, enterprise platform supports the full case lifecycle by bringing together all relevant information into one connected experience.
State and Local Solutions
Salesforce Engagement Center Solution integrates the call center, websites, and mobile apps over a single, social-ready platform. Users can log service needs, such as note new graffiti, request department review, or engage a third-party team partnering on the mission, from a desktop or on the go—similar to how people check into a location on Facebook.
For additional information on how you can connect your government with the Salesforce Engagement solution center, click here.
To discover how making citizen response is as easy as 3-1-1, click here.
To learn more about the complexities in the licensing process, click below:
AppExchange Vendors
All of your Salesforce AppExchange products for government in one place.
AppExchange apps are customized for Salesforce and help organizations increase productivity, eliminate risk and save time. We have partnered with top developers, including members of Salesforce’s ISV Partner Program, to bring you quality software with the features you’re looking for. Carahsoft is always working to partner with new independent software vendors to continue providing Lightning Ready and Salesforce1 Mobile compatible apps for your business. Browse our current selection of preferred apps to address all your needs including: Document Generation, Application Lifecycle Management, Workforce Development, Virtual Scanning, and much more.
Contracts
GSA Schedule Contracts
GSA Schedule 70
GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021SEWP Contracts
SEWP V
Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020Federal Contracts
Department of Health and Human Services - Salesforce BPA
Contract Number: HHSP233201600011B Term: Through November 26, 2016 (with 4 option years through 2020)Government-Wide – Salesforce Implementation, Integration & Support Services (SIISS) BPA
Multiple contracts through six service provider awardees and Carahsoft.State & Local Contracts
City of Seattle Contract
Contract #0000003265 Term: June 17, 2017CMAS
Contract # CMAS 3-12-70-2247E Term: through September 30, 2017eVA- Virginia's Total e-Procurement Solution
Vendor ID #: E51768Fairfax County IT Hardware, Software, & Services
Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)MDoIT – Salesforce Contract Guide
Contract No: 060B6400007 Term: February 28, 2019MiDeal - SFDC Cloud Services
Contract No.: 071B6600108 Term: July 21, 2026NASPO ValuePoint
Term: through September 15, 2026National Intergovernmental Purchasing Alliance (National IPA)
Term: through May 31, 2018 (with 2 option renewal years)Ohio State Contract- 534354
Contract # 534354 Term: June 17, 2017Orange County National IPA Co-Op
Through May 31, 2020 (with 2 option years)Texas DIR-SDD-2035
Expiration Term: July 3, 2017Texas DIR-TSO-3149
DIR-TSO-3149 Contract Period: June 22, 2015 - June 22, 2017 (with 2 option years) Vendors: Accela, Acquia, Actiance, Adallom, AgileCraft, AINS, Alfresco, Angel (Genesys), Apptio, Avepoint, BMC, Boundless Technology, Brightcove, Careerbuilder, Case Commons, Cloudera Inc., Collabnet, Core Security, Cutting Edge, Delphix, DocuSign, Dreamfactory, Enterprise Elements, EnterpriseDB, F5 Networks, FireEye, Flex Analytics, Flow Software, ForgeRock, GenesisOne, Genesys, GovDelivery, Groundwork, Haystax, Ikanow, iMapData, IQM2 dba Accela, Kroll Ontrack, LexisNexis, Liquidware Labs, MarkLogic, Metalogix, Mobile Reach dba Spectrum, Modria, MongoDB, MotionDSP, New Relic, Nlyte Software, Packet Design, Peaxy, Pentaho, Pernix Data, Perspecsys, Qlik View, ReadSpeaker, Recorded Future, Red Hat, REI GovGrants, Salesforce, SAP, ServiceNow, Shavlik Technologies, Skyhigh, Socrata, Spectrum, SpringCM, TABLEAU SOFTWARE, Tasktop, Terrapixel, Tetra4D SaaS, Touchshare SaaS, Tripwire, Trustwave, User1st SaaSVASCUPP
Contract Number: UVA1482501 Contract Term: May 2, 2014– June 17, 2017VITA Contract
Term: through March 31, 2018Washington Department of Enterprise Services
Contract #0000003265 Term: August 26, 2018Events
Upcoming Events
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June 22, 2017 at 11:00 AM EDT
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June 27, 2017 at 1:00 PM EDT
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June 28, 2017 at 2:00 PM EDT
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Archived Events
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2017 Events
June 14, 2017June 13, 2017May 31, 2017May 16, 2017April 20, 2017April 06, 2017April 04, 2017March 15, 2017March 07, 2017January 18, 2017January 11, 2017
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2016 Events
December 13, 2016October 19, 2016October 05, 2016September 20, 2016August 31, 2016August 30, 2016August 18, 2016July 28, 2016June 23, 2016June 16, 2016June 14, 2016June 02, 2016May 24, 2016May 04, 2016April 28, 2016April 26, 2016March 31, 2016March 08, 2016February 25, 2016January 21, 2016
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2015 Events
November 17, 2015November 10, 2015November 10, 2015October 28, 2015October 15, 2015August 13, 2015April 22, 2015February 19, 2015February 04, 2015
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2014 Events
December 11, 2014November 12, 2014August 14, 2014July 29, 2014July 15, 2014June 12, 2014April 24, 2014
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2013 Events
August 15, 2013August 14, 2013August 13, 2013July 18, 2013June 13, 2013June 12, 2013May 16, 2013May 14, 2013
News
Latest News
SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ — Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced that the U.S. Department of Agriculture (USDA) Farm ...
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AdvoLogix®, a leading provider of cloud-based law practice and legal matter management solutions, today announced a partnership agreement with Carahsoft Technology Corp., the trusted government IT ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the sixth annual Citizen Engagement Seminar . This one-day event will highlight best practices and strategies ...
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The country is just settling in after the last big technology transition — the one that brought us the idea of mobile devices and the social media phenomenon — changed the way people ...
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Resources
Salesforce analytics cloud is powered by the wave platform, designed for everyone to get insight on any device, build any app, and connect any data. Want to see what this platform is really capable of? This e-book will explore the four main advantages of the new Analytics Cloud:1...
The Government agency's challenge that led to the Cloud or SaaS adoption.
The U.S. Department of State’s Office of Nonproliferation and Disarmament Fund
(NDF) provides a means for the U.S. Government to rapidly respond to
nonproliferation and disarmament opportunities or circumstances that are
...
The proven leader in on-demand customer relationship management (CRM), salesforce.com makes businesses more successful. We do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Our solutions combine award-winning functionality,...
In business, customers have an easy way to show they are unhappy with the service they received. They can opt to never
do business with a company again. They don’t have that same luxury when interacting with government agencies. And
too often, many of these agencies have not taken a customer ser...
Created by and for the people, government agencies must be able to collaborate and manage
relationships with constituents, volunteers, employees, partner organizations and other agencies.
Regular communication is not just expected; often it is mandated by law. What if you could leverage a
single ...
Innovation doesn’t happen on its own. It requires an investment of time and money that many
government agencies, burdened by costly legacy IT infrastructure, just do not have. In the private sector,
companies have adopted cloud platforms that allow them to innovate at the speed of social. Public...
In the 21st century, government agencies cannot be effective if they do not maintain a consistent social
media presence. In order to be fully in touch with their citizens, agencies need to be able to monitor
trending topics and analyze public sentiment around key issues. Then, they need to partici...
Increase productivity, eliminate risk and save time with Salesforce AppExchange for Government. Find out how today!
Respond to citizens faster and smarter. The salesforce.com Rapid Response 311 solution allows agencies to provide a convenient, user-friendly was for citizens to connect with their government. Whether they prefer to call, text, email or tweet, citizens can submit their inquiries, requests, ideas and...
MiHIN deploys innovative apps with the Salesforce Platform.