|Salesforce is the enterprise cloud computing leader dedicated to helping companies and government agencies transform into connected organizations through social and mobile technologies. Since launching its first service in 2000, Salesforce's list of over 150,000 customers span nearly every industry worldwide. The company's trusted cloud platform is creating a connected government experience for over 1000 government agencies including all Federal cabinet-level Government agencies and 45 out of 50 US States. |
With the world's leading cloud platform, Salesforce is freeing government data from legacy systems, empowering citizens and connecting agencies to administer government in powerful new ways. Government agencies are using Salesforce solutions for a multitude of government functions including case management, grants management, constituent communications and correspondence management, 311, call/contact center management, licensing, permitting and inspections, outreach programs, learning management, volunteer management, project/program management, and even donor management, among numerous others.
Salesforce Government Cloud Lightning gives departments and agencies modern tools that empower more responsive teams, capable of delivering a more impactful mission, thanks to three key strategies:
|Salesforce is helping Government strengthen the trust between their mission and every citizen, employee, and partner through the power of innovation with the Salesforce Customer Success Platform. Over 1000 government customers, representing 15 out of 15 cabinet level agencies and the majority of the US States have realized mission success with Salesforce. |
More than just products, Salesforce’s primary objective is to deliver solutions that help their customers achieve their goals and become customer-based, connected organizations. Salesforce delivers highly flexible solutions that fit in a modern world of rapidly changing technology, expanding social networks and growing customer demand.
Legacy case management systems and processes prohibit Federal government agencies from providing great service. This failure to deliver great service, both internally and externally, can negatively impact mission critical agency functions.
Salesforce’s secure, flexible, enterprise platform supports the full case lifecycle by bringing together all relevant information into one connected experience.
Salesforce Engagement Center Solution integrates the call center, websites, and mobile apps over a single, social-ready platform. Users can log service needs, such as note new graffiti, request department review, or engage a third-party team partnering on the mission, from a desktop or on the go—similar to how people check into a location on Facebook.
To discover how making citizen response is as easy as 3-1-1, click here.
To learn more about the complexities in the licensing process, click below:
All of your Salesforce AppExchange products for government in one place.
AppExchange apps are customized for Salesforce and help organizations increase productivity, eliminate risk and save time. We have partnered with top developers, including members of Salesforce’s ISV Partner Program, to bring you quality software with the features you’re looking for. Carahsoft is always working to partner with new independent software vendors to continue providing Lightning Ready and Salesforce1 Mobile compatible apps for your business. Browse our current selection of preferred apps to address all your needs including: Document Generation, Application Lifecycle Management, Workforce Development, Virtual Scanning, and much more.
In order to foster the success of joint customers, Salesforce has created the Fullforce Initiative to promote industry and cross-industry solutions. These preconfigured solutions have been developed by leading consulting firms leveraging Salesforce technology and have the full power and support of Salesforce. The partnership facilitates innovative cloud-based solutions tailored for the public sector. Fullforce Solutions are brought to you by combining partner industry expertise, proven success at anchor customer, and the Salesforce customer success platform. Carahsoft is here to help you every step of the way in finding the perfect solutions to maximize efficiency within your agency. These handpicked partners include Fullforce Masters and Lightening Accredited firms that will make your implementation of Salesforce seamless.
Proper training of the executive staff, managers, end users and technical staff is essential for successful adoption of Salesforce and related systems. Stony Point offers complete training programs and learning paths for all these groups. The core catalog of instructor-led, hands-on training includes Salesforce Administrator and Developer training as well as end user training on topics such as Analytics (Reports and Dashboards). Stony Point can deliver any of these classes virtually or on-site or can develop custom training for any specific need.
February 27, 2018 at 4:00 PM PT
March 01, 2018 at 1:00 PM ET
March 22, 2018 at 3:00 PM MT
April 04, 2018 at 4:30 PM ET
April 17, 2018 at 12:00 PM CT