Overview

Salesforce is the enterprise cloud computing leader dedicated to helping companies and government agencies transform into connected organizations through social and mobile technologies. Since launching its first service in 2000, Salesforce's list of over 150,000 customers span nearly every industry worldwide. The company's trusted cloud platform is creating a connected government experience for over 1000 government agencies including all Federal cabinet-level Government agencies and 45 out of 50 US States. With the world's leading cloud platform, Salesforce is freeing government data from legacy systems, empowering citizens and connecting agencies to administer government in powerful new ways. Government agencies are using Salesforce solutions for a multitude of government functions including case management, grants management, constituent communications and correspondence management, 311, call/contact center management, licensing, permitting and inspections, outreach programs, learning management, volunteer management, project/program management, and even donor management, among numerous others.


Carahsoft and Salesforce have teamed together to provide Salesforce products and services to the government for over 10 years. As Salesforce's Master Value Added Reseller and Aggregator in the US Public Sector, Carahsoft supports an extensive ecosystem of vendor and consulting partners committed to helping government agencies transform their IT infrastructure to better support and deliver on the mission by using a secure, cloud-based platform. Carahsoft identifies opportunities within the US Public Sector and promotes those opportunities during all phases of the sales and implementation cycles.



The Salesforce Advantage

Salesforce Government Cloud Lightning gives departments and agencies modern tools that empower more responsive teams, capable of delivering a more impactful mission, thanks to three key strategies:

Complete

Our complete solution portfolio is brought to life by our innovative ecosystem, addressing the unique needs that drive government missions.

Procure Faster

Blanket purchase agreements and other contract vehicles make it easier for you to work with Salesforce and see benefits, faster. You focus on the mission. We focus on the process.

HHS BPA

GSA BPA

Trusted

Salesforce is continually investing in the industry's top compliance certifications, ensuring solutions on our platform meet the highest standards.

Salesforce Certifications


Solutions

Salesforce is helping Government strengthen the trust between their mission and every citizen, employee, and partner through the power of innovation with the Salesforce Customer Success Platform. Over 1000 government customers, representing 15 out of 15 cabinet level agencies and the majority of the US States have realized mission success with Salesforce.

More than just products, Salesforce’s primary objective is to deliver solutions that help their customers achieve their goals and become customer-based, connected organizations. Salesforce delivers highly flexible solutions that fit in a modern world of rapidly changing technology, expanding social networks and growing customer demand.

  • Salesforce’s Marketing Cloud Solution

    • Marketing Cloud, built on the highly scalable and flexible multi-tenant Salesforce Platform, provides digital marketing solutions for organizations of all sizes through a suite of integrated applications that power real-time marketing and engagement across email, mobile, social media, and the Web.
    • Marketing Cloud is the only platform in the market today that provides a single platform for all digital marketing needs and brings the best products together. At the core of Marketing Cloud is data. Salesforce’s platform enables organizations to integrate and aggregate data from any conceivable source—Salesforce contact records, service cases, web analytics data, e-commerce purchase history—to form a single view of the customer and use those insights to drive relevant and highly personalized communications.
    • Intake—streamline information gathering
  • Salesforce’s Community Cloud


    • Community Cloud on the Salesforce Platform makes it easy forleadership to innovate and increase productivity and culture through a tailoredsocial intranet that matches the government agency’s branding and culture,flattens the organization and breaks down silos, is mobile on any device, anddrives collaboration and engagement.
    • To view a Salesforce Community Cloud demo, click here.
    • Mission Execution—collaborative service delivery
  • Salesforce’s Lightning Service Cloud


    • With the Service Cloud, service and support personnel canachieve more 1st call resolutions, better maintain SLAs and increase customersatisfaction ratings at a fraction of the cost. Government agencies can collectcustomer support requests from all channels, automate routine processes, andopen up knowledge base and FAQ’s help via their Web site.
    • Salesforce’s powerful analytics engine can also deliver keyperformance metrics tailored to government organizations fast, without the needfor code or IT resources. Used in call centers across federal and state andlocal governments, Salesforce helps deliver great service with 40% improvedagent productivity, 35% decrease in support costs, 37% faster case resolution,and 37% increased customer satisfaction.
    • To view a Salesforce Service Cloud demo, click here.
    • Relationship management—ongoing engagement
  • Salesforce’s Lightning Sales Cloud

    • Sales Cloud is Salesforce’s flagship CRM product. By pioneering the concept of cloud computing, Salesforce showed that applications could be delivered over the Internet in the same way electricity is carried into our homes. With open architecture and automatic updates, Sales Cloud does away with hidden costs and drawn-out implementations of traditional CRM software.
    • Across federal, state and local Government today, Salesforce has deployed many large-scale CRM applications for mission-critical programs, and these deployments have been completed in as little as 8-12 weeks.
    • To view a Salesforce Sales Cloud demo, click here.
  • Analytics and Reporting – Actionable Data-Driven Insight
    • Salesforce Wave Analytics is a cloud-based platform designed for the business user to get answers to questions instantly through powerful, interactive visualizations of any data, on any device.
    • Salesforce core Reports and Dashboards deliver operational and performance metrics on data that lives solely in Salesforce and allows the State to easily create individual static reports and dashboards to gain real-time views of daily activity.
    • Salesforce Wave Analytics, on the other hand, is an analytics system - designed to analyze data not just from within Salesforce, but from across different sources, and be surfaced across the State.
    • To view an on-demand copy of our Case Management webcast and learn how Government Cloud Wave can be deployed, click here.

Federal Solutions

Legacy case management systems and processes prohibit Federal government agencies from providing great service. This failure to deliver great service, both internally and externally, can negatively impact mission critical agency functions.

Salesforce’s secure, flexible, enterprise platform supports the full case lifecycle by bringing together all relevant information into one connected experience.

State and Local Solutions

Salesforce Engagement Center Solution integrates the call center, websites, and mobile apps over a single, social-ready platform. Users can log service needs, such as note new graffiti, request department review, or engage a third-party team partnering on the mission, from a desktop or on the go—similar to how people check into a location on Facebook.

For additional information on how you can connect your government with the Salesforce Engagement solution center, click here.

To discover how making citizen response is as easy as 3-1-1, click here.

To learn more about the complexities in the licensing process, click below:

AppExchange Vendors


All of your Salesforce AppExchange products for government in one place.

AppExchange apps are customized for Salesforce and help organizations increase productivity, eliminate risk and save time. We have partnered with top developers, including members of Salesforce’s ISV Partner Program, to bring you quality software with the features you’re looking for. Carahsoft is always working to partner with new independent software vendors to continue providing Lightning Ready and Salesforce1 Mobile compatible apps for your business. Browse our current selection of preferred apps to address all your needs including: Document Generation, Application Lifecycle Management, Workforce Development, Virtual Scanning, and much more.

FullForce Solutions

In order to foster the success of joint customers, Salesforce has created the Fullforce Initiative to promote industry and cross-industry solutions. These preconfigured solutions have been developed by leading consulting firms leveraging Salesforce technology and have the full power and support of Salesforce. The partnership facilitates innovative cloud-based solutions tailored for the public sector. Fullforce Solutions are brought to you by combining partner industry expertise, proven success at anchor customer, and the Salesforce customer success platform. Carahsoft is here to help you every step of the way in finding the perfect solutions to maximize efficiency within your agency. These handpicked partners include Fullforce Masters and Lightening Accredited firms that will make your implementation of Salesforce seamless.

Contracts

Salesforce Contract Guide


GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


Federal Contracts

Department of Health and Human Services - Salesforce BPA

Contract Number: HHSP233201600011B Term: Through November 26, 2016 (with 4 option years through 2020)

Government-Wide – Salesforce Implementation, Integration & Support Services (SIISS) BPA

Multiple contracts through six service provider awardees and Carahsoft.

Salesforce USDA

Contract Number: AG-3144-B-15-0010, Contract Term: Through June 28, 2018 (with 4 option years through 2020)


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

eVA- Virginia's Total e-Procurement Solution

Vendor ID #: E51768

Fairfax County IT Hardware, Software, & Services

Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)

MDoIT – Salesforce Contract Guide

Contract No: 060B6400007 Term: February 28, 2019

MiDeal - SFDC Cloud Services

Contract No.: 071B6600108 Term: July 21, 2026

NASPO ValuePoint

Term: through September 15, 2026

National Intergovernmental Purchasing Alliance (National IPA - TCPN)

Term: through May 31, 2018 (with 2 option renewal years)

Ohio State Contract- 534354

Contract # 534354 Term: December 19, 2021

Orange County National IPA Co-Op

Through May 31, 2020 (with 2 option years)

Texas DIR-TSO-3149

DIR-TSO-3149 Contract Period: June 22, 2015 - June 22, 2018 (with 1 option year)

Utah Division of Purchasing

Contract # 534354 Term: December 19, 2016

VASCUPP

Contract Number: UVA1482501 Contract Term: May 2, 2014– December 19, 2021

VITA Contract

Term: through March 31, 2018

Washington Department of Enterprise Services

Contract #6213 Term: August 26, 2018


Events

Upcoming Events

December 12, 2017 at 11:30 AM CT
December 13, 2017 at 7:30 AM ET
December 14, 2017
January 23, 2018 at 2:00 PM ET

Archived Events

News

Latest News

SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ — Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced that the U.S. Department of Agriculture (USDA) Farm ...
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AdvoLogix®, a leading provider of cloud-based law practice and legal matter management solutions, today announced a partnership agreement with Carahsoft Technology Corp., the trusted government IT ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the sixth annual Citizen Engagement Seminar . This one-day event will highlight best practices and strategies ...
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The country is just settling in after the last big technology transition — the one that brought us the idea of mobile devices and the social media phenomenon — changed the way people ...
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Resources

The Government agency's challenge that led to the Cloud or SaaS adoption. The Performance Measurement and Customer Satisfaction team in the Federal Consulting Group, a franchise of the U.S. Department of the Treasury, required a system to more effectively track and manage agreements with federal ...

Innovation doesn’t happen on its own. It requires an investment of time and money that many government agencies, burdened by costly legacy IT infrastructure, just do not have. In the private sector, companies have adopted cloud platforms that allow them to innovate at the speed of social. Public s...

Regular communication about agency activities, announcements, and outcomes is not just expected by citizens, in most cases it is mandated by specific laws and legislation. With modern technologies like smart phones, social media, and interactive websites, citizens expect more from their government b...

Created by and for the people, government agencies must be able to collaborate and manage relationships with constituents, volunteers, employees, partner organizations and other agencies. Regular communication is not just expected; often it is mandated by law. What if you could leverage a single ...

Social and mobile technologies are transforming enterprise software. SAP organizations are looking for application development alternatives that are faster, less expensive, and better address the new social marketplace. Companies that standardized on SAP are transitioning to “Social Enterprises...

The Service Cloud is the world's #1 customer support application and is available for the public sector. It enables public sector organizations of every shape and size to deliver outstanding customer service at every point of interaction -- whether it's phone, email, web chat or across social channe...

Salesforce.com’s one-stop 311 solution empowers agencies to provide a convenient and user-friendly way for citizens to connect with their government. Whether they prefer to call, text, email or tweet, citizens can submit their inquiries, requests, ideas and feedback over any channel and know tha...

The State Department’s Nonproliferation and Disarmament Fund (NDF) used Salesforce.com’s Force.com platform to create a custom application to provide program managers around the world with ready access to upto- date budget information. This increased productivity while enabling NDF to better...

Salesforce Research surveyed more than 2,000 business leaders, directors, and executives worldwide to discover:The changing role of analytics in business todayAreas where analytics usage is on the riseHow high-performing organizations approach analyticsThroughout the report, data is examined relativ...

In the 21st century, government agencies cannot be effective if they do not maintain a consistent social media presence. In order to be fully in touch with their citizens, agencies need to be able to monitor trending topics and analyze public sentiment around key issues. Then, they need to partici...