Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

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Google Virtual Event

Google Cloud 2021 Roundtable Series: Innovate your Citizen Engagement With Conversational AI


Event Date: April 15, 2021
Hosted By: Google Cloud & Carahsoft
Google Cloud's Contact Center AI (CCAI) helps call centers to improve customer service with AI that understands, interacts, and talks. By providing advanced virtual agents that offer natural interactions and empowering human agents with continuous support during their calls and chats, CCAI can help call centers achieve exceptional customer satisfaction and increased contact center operational efficiency. This roundtable will provide an overview of Google Cloud's approach to Conversational AI, elaborate on Public Sector use cases, and walk through a real-world demo.

During this roundtable, we covered the following topics:
  • How Google Cloud is using Conversational AI
  • Using AI powered virtual agents to enable multilingual support
  • How to successfully implement chatbots to reduce call volumes to live agents
  • Design considerations for a better citizen experience
  • Specific use cases: 311, 211, Department of Motor Vehicles, Unemployment Insurance, Vaccine Management, Contract Tracing, and Rent Relief

Fill out the form below to view this archived event.


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