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The Government agency's challenge that led to the Cloud or SaaS adoption. The Performance Measurement and Customer Satisfaction team in the Federal Consulting Group, a franchise of the U.S. Department of the Treasury, required a system to more effectively track and manage agreements with federal ...

Innovation doesn’t happen on its own. It requires an investment of time and money that many government agencies, burdened by costly legacy IT infrastructure, just do not have. In the private sector, companies have adopted cloud platforms that allow them to innovate at the speed of social. Public s...

Regular communication about agency activities, announcements, and outcomes is not just expected by citizens, in most cases it is mandated by specific laws and legislation. With modern technologies like smart phones, social media, and interactive websites, citizens expect more from their government b...

Created by and for the people, government agencies must be able to collaborate and manage relationships with constituents, volunteers, employees, partner organizations and other agencies. Regular communication is not just expected; often it is mandated by law. What if you could leverage a single ...

Social and mobile technologies are transforming enterprise software. SAP organizations are looking for application development alternatives that are faster, less expensive, and better address the new social marketplace. Companies that standardized on SAP are transitioning to “Social Enterprisesâ...

The Service Cloud is the world's #1 customer support application and is available for the public sector. It enables public sector organizations of every shape and size to deliver outstanding customer service at every point of interaction -- whether it's phone, email, web chat or across social channe...

Salesforce.com’s one-stop 311 solution empowers agencies to provide a convenient and user-friendly way for citizens to connect with their government. Whether they prefer to call, text, email or tweet, citizens can submit their inquiries, requests, ideas and feedback over any channel and know tha...

The State Department’s Nonproliferation and Disarmament Fund (NDF) used Salesforce.com’s Force.com platform to create a custom application to provide program managers around the world with ready access to upto- date budget information. This increased productivity while enabling NDF to better...

Salesforce Research surveyed more than 2,000 business leaders, directors, and executives worldwide to discover:The changing role of analytics in business todayAreas where analytics usage is on the riseHow high-performing organizations approach analyticsThroughout the report, data is examined relativ...

In the 21st century, government agencies cannot be effective if they do not maintain a consistent social media presence. In order to be fully in touch with their citizens, agencies need to be able to monitor trending topics and analyze public sentiment around key issues. Then, they need to partici...