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Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
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Events
ServiceNow Webcast
Optimizing Operations with Performance Analytics Webcast
Event Date: July 28, 2016
Hosted By: ServiceNow & Carahsoft
Hosted By: ServiceNow & Carahsoft
Attendees of this webcast explored what it means to “Shift Left, Shift Down” to realize a host of service delivery benefits, including how to:
- Ensure the appropriate level of expertise is applied to incoming requests for help, information, and action
- Deliver win/win experiences for customers (and the service delivery organization)
- Review existing processes to identify bottlenecks and reduce incident escalation
- Drive customers towards self-service and automation where practical
- Identify options for Knowledge Base adoption and expansion
Fill out the form below to view this archived event.
Resources
Case Study
There is a tremendous amount of pressure on IT
staff in government agencies to do “more with
less,” adopt digital transformation, and develop
innovative ideas. Unfortunately, there are an array
of strategic issues and challenges that are creating
delays and bottlenecks. ServiceNow is changi...
Resource
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ServiceNow's unique discovery platform combines both infrastructure discovery and automated service mapping to help organizations easily identify the cause of service impairments or to understand the service impact of infrastructure issues and changes. This solutions brief examines the two main comp...
U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at t...
Resources
U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at t...
Whitepaper
Security teams today are inundated with multiple feeds of information and analytics through myriad point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. Furthermore, manual processes, cross-...