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Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
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Events
ServiceNow Webcast
Optimizing Operations with Performance Analytics Webcast
Event Date: July 28, 2016
Hosted By: ServiceNow & Carahsoft
Hosted By: ServiceNow & Carahsoft
Attendees of this webcast explored what it means to “Shift Left, Shift Down” to realize a host of service delivery benefits, including how to:
- Ensure the appropriate level of expertise is applied to incoming requests for help, information, and action
- Deliver win/win experiences for customers (and the service delivery organization)
- Review existing processes to identify bottlenecks and reduce incident escalation
- Drive customers towards self-service and automation where practical
- Identify options for Knowledge Base adoption and expansion
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Resources
This overview will demonstrate how ServiceNow enables Federal CIOs to make effective decisions through the capture of pertinent information using a common platform with key integrated processes that seamlessly facilitates achieving the requirements of FITARA and beyond.
The ServiceNow Project Management Application delivers a versatile, scalable approach to managing projects and resources across the enterprise. By tracking and managing all projects and ITIL processes (including incident, problem, and change) from a unified ServiceNow platform, you to eliminate unne...
IT is responsible for enabling the enterprise with technology to make it agile and innovative. Yet IT’s time is often consumed with maintaining legacy applications and technologies no longer suited to the requirements of executive management or end users. Executive management wants to consolidate ...
Offer all your defined business and technical services and harness the power of employee self-service and automation through a flexible storefront of service offerings with the ServiceNow Service Catalog & Request Management Application. Using configurable ServiceNow workflow, you can provide a ...
ServiceNow's unique discovery platform combines both infrastructure discovery and automated service mapping to help organizations easily identify the cause of service impairments or to understand the service impact of infrastructure issues and changes. This solutions brief examines the two main comp...
Security teams today are inundated with multiple feeds of information and analytics through myriad point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. Furthermore, manual processes, cross-...
Unauthorized software … painful compliance audits … long fulfillment times … limited visibility … unaccountability ... if these issues sound familiar, you are not alone. These are real challenges faced by many organizations - with serious consequences if not properly addr...