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Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
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ServiceNow Webcast
Optimizing Operations with Performance Analytics Webcast
Event Date: July 28, 2016
Hosted By: ServiceNow & Carahsoft
Hosted By: ServiceNow & Carahsoft
Attendees of this webcast explored what it means to “Shift Left, Shift Down” to realize a host of service delivery benefits, including how to:
- Ensure the appropriate level of expertise is applied to incoming requests for help, information, and action
- Deliver win/win experiences for customers (and the service delivery organization)
- Review existing processes to identify bottlenecks and reduce incident escalation
- Drive customers towards self-service and automation where practical
- Identify options for Knowledge Base adoption and expansion
Fill out the form below to view this archived event.
Resources
Case Study
There is a tremendous amount of pressure on IT
staff in government agencies to do “more with
less,” adopt digital transformation, and develop
innovative ideas. Unfortunately, there are an array
of strategic issues and challenges that are creating
delays and bottlenecks. ServiceNow is changi...
Datasheet
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Resource
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