Respond to citizens faster and smarter. The salesforce.com Rapid Response 311 solution allows agencies to provide a convenient, user-friendly was for citizens to connect with their government. Whether they prefer to call, text, email or tweet, citizens can submit their inquiries, requests, ideas and...
The City of Palo Alto is creating social, mobile communities powered by salesforce.com, and collaborating with citizens, volunteers, employees, partners and other agencies to change the way government is delivered.
Government agencies must be able to collaborate and manage relationships with constituents, volunteers, employees, partner organizations and other agencies. With Salesforce Communities for Government, agencies can create social communities everywhere and collaborate in real time.
Connect and engage with citizens everywhere. The Government Social Command Center from salesforce.com empowers government agencies to listen, publish and advertise over social channels. Identify top influencers, measure public sentiment and respond to adverse events and crises instantaneously.
NJ TRANSIT, the nation’s largest
statewide public transportation system,
wanted to increase the productivity and
effectiveness of its customer service
operations. It selected the Service Cloud and the Force.
com cloud platform because of its powerful
customization capabilities; anytime, anyw...