• Overcoming the Digital Dilemma: Five Criteria for Success

    This report from Salesforce details how agencies should evaluate cloud platforms based on their speed, ease of use, innovative features, security and ability to integrate across data sources.


    • Cloud computing, Salesforce
  • Magic Quadrant for Enterprise High-Productivity Application Platform as a Service - Report

    This report from Gartner discusses how high-productivity application platform as a service continues to increase its footprint across enterprise IT as businesses juggle the demand for applications, digital business requirements and skill set challenges. The report then examines the market forces behind this trend and the leading enterprise vendors of these platforms, including Salesforce.


    • Cloud computing, Salesforce
  • Salesforce BPA

    This product overview outlines how to order from the Salesforce BPA implemented for the Department of Health and Human Services.


    • Citizen Engagement, Salesforce
  • Revolutionize Citizen Service

    In this GCN article, Kevin Paschuck, Chief Operating Officer and Senior Vice President of Public Sector and Aerospace and Defense Business Unit at Salesforce, explains how cloud technology helps agencies connect with the public in new and powerful ways.


    • Cloud computing, Salesforce
  • Raise the Bar on Customer Service

    In this GCN article, Mike Milburn, Senior Vice President and General Manager at Salesforce Service Cloud, discusses how a new generation of CRM technology can bring big improvements without big costs.


    • Citizen Engagement, Salesforce